topic Re: Dynamic updates constantly failed in General Topics

Dynamic updates constantly failed

myocella — Wed, 27 Nov 2019 10:32:52 GMT

Is there any known issue with Dynamic Updates? Our firewall can't get updates in the last 4 hours. The last update we got was around 4pm (GMT+10). The traffic log is showing incomplete. 'show url-cloud status' shows Cloud connection: not connected.

Thanks.

Re: Dynamic updates constantly failed

myocella — Wed, 27 Nov 2019 11:43:17 GMT

Reply this myself.

I have managed to track down and resolve this issue. Turned out it was a misconfiguration of SNAT of mgmt interface causing asymmetric routing issue.

Re: Dynamic updates constantly failed

MP18 — Wed, 27 Nov 2019 20:26:04 GMT

Check your Management Interface on the firewall make sure it has access to the internet?

Can you ping the update website from the CLI of the firewall?

Re: Dynamic updates constantly failed

OtakarKlier — Wed, 27 Nov 2019 20:29:45 GMT

Hello,

Ours as well. My guess is that PAN is having an issue with their systems.

Regards,

Re: Dynamic updates constantly failed

MP18 — Wed, 27 Nov 2019 21:31:01 GMT

I have my wildfire last updated at 2.25 MST today.

( description contains 'Connection to Update server: updates.paloaltonetworks.com completed successfully, initiated by 10.7.6.82' )