topic Re: Removing my site from Palo Alto's blacklist in General Topics

Removing my site from Palo Alto's blacklist

tablon — Thu, 31 Oct 2019 09:26:27 GMT

Hi, please tell me how can i contact to Palo Alto for taking my blacklisted domain to whitelist in a palo alto DB

Re: Removing my site from Palo Alto's blacklist

Brandon_Wertz — Thu, 31 Oct 2019 13:46:34 GMT

Put your site here https://urlfiltering.paloaltonetworks.com/ from that site you can request a recat.

Re: Removing my site from Palo Alto's blacklist

shiprian — Wed, 04 Dec 2019 13:29:24 GMT

Hello,

@Brandon_Wertz I have the same problem with arhimar.ro domain .

I already recat the url on the https://urlfiltering.paloaltonetworks.com/ but the issue persist and I cannot register as customer for advanced recat.

Can you check please and let me know what solutions are to remove the domain from paloaltoblacklist ?

thank you

Re: Removing my site from Palo Alto's blacklist

Brandon_Wertz — Wed, 04 Dec 2019 14:28:45 GMT

I looked up your domain "arhimar.ro" and it doesn't appear to be in a blacklist to me.

Re: Removing my site from Palo Alto's blacklist

shiprian — Wed, 04 Dec 2019 14:56:50 GMT

@Brandon_Wertz we got this report from a client

We recently had an e-mail problem with all e-mails from the domain arhimar.ro (that means that Hor**** has not received any e-mails from AR**** since 20 November 2019 – see below).

Our IT cannot solve the problem. They told me that Arhimar has to initiate this. They provided me with the following information for your IT responsible:

“Our e-mail service provider qualifies mails from your domain as phishing mails, because of the URL arhimar.ro in your e-mail which is listed up the Blacklist of PaloAlto. Please contact PaloAlto to get removed from their blacklist to enable a stable email communication to all companies which uses PaloAlto as an external serviceprovider to validate email against spam/phishing.”

Would you please forward this information to your IT responsible and ask him to follow these instructions in order to reestablish a safe e-mail communication between Arhimar and Horn****?

Thank you very much for your support.

Re: Removing my site from Palo Alto's blacklist

Brandon_Wertz — Wed, 04 Dec 2019 17:33:27 GMT

@shiprian wrote:
@Brandon_Wertz we got this report from a client

We recently had an e-mail problem with all e-mails from the domain arhimar.ro (that means that Hor**** has not received any e-mails from AR**** since 20 November 2019 – see below).

Our IT cannot solve the problem. They told me that Arhimar has to initiate this. They provided me with the following information for your IT responsible:

“Our e-mail service provider qualifies mails from your domain as phishing mails, because of the URL arhimar.ro in your e-mail which is listed up the Blacklist of PaloAlto. Please contact PaloAlto to get removed from their blacklist to enable a stable email communication to all companies which uses PaloAlto as an external serviceprovider to validate email against spam/phishing.”

Would you please forward this information to your IT responsible and ask him to follow these instructions in order to reestablish a safe e-mail communication between Arhimar and Horn****?

Thank you very much for your support.

Sorry I don't know how else to help you. I don't work for Palo, but am a customer of their products. This other entity which is blocking your emails is saying Palo has the domain listed as malicious but Palo's URL filtering lookup doesn't corroborate that.

Re: Removing my site from Palo Alto's blacklist

OtakarKlier — Thu, 05 Dec 2019 22:25:46 GMT

Hello,

In this case, it would be best to open a ticket with support to get this corrected.

Regards,

Re: Removing my site from Palo Alto's blacklist

shiprian — Fri, 06 Dec 2019 11:26:52 GMT

Can you redirect me to the support forum topic please .

On the website I need to be a customer for support ticket ..and I am not a customer .

Thank you

Ciprian

Re: Removing my site from Palo Alto's blacklist

OtakarKlier — Fri, 06 Dec 2019 16:20:43 GMT

Hello,

You might be able to create an account by going to https://support.paloaltonetworks.com/, if not then give their support a call.

Support Contact: US: (866) 898-9087

Regards,