topic Re: Dynamic Update Failing in General Topics

Dynamic Update Failing

MGoodnow — Wed, 24 Feb 2010 15:14:14 GMT

With in Pano and direct on 3 PAN devices - I am receiving the below error when attempting to download yesterday's threat update. I am going to try a manual upload. This is the first time this has event has occured. Are there any issues with downloading content from corporate since the release? Thank you.

Failed to download. Please try again later.
Failed to download file

Cheers,

Mike

Re: Dynamic Update Failing

MGoodnow — Wed, 24 Feb 2010 15:17:21 GMT

Finding same "failed to download" message when trying to download from the dynamic update portion of website as well. I apologize if there has been an alert on this already - but have found no indication on this in my searches.

Thanks!

Mike

Re: Dynamic Update Failing

mjacobsen — Wed, 24 Feb 2010 15:23:39 GMT

Thanks for the heads up. It looks like there might be an issue with last nights content posting. I don't see the same error, but the size for the update shows as 0 MB which isn't correct. We will look into it.

Mike

Re: Dynamic Update Failing

MGoodnow — Wed, 24 Feb 2010 15:51:45 GMT

Thanks Mike! Yes - did not notice that at first. It shows as 0 MB in the dashboard for me as well.

Re: Dynamic Update Failing

nrice — Wed, 24 Feb 2010 16:16:39 GMT

The problem with content 170-539 has been resolved. If you still see 0MB, click on the Check Now button and then go ahead and do the download.

Nancy Rice

Technical Support

Palo Alto Networks

1-866-898-9087

Re: Dynamic Update Failing

MGoodnow — Wed, 24 Feb 2010 16:58:46 GMT

Thank you very much for the quick investigation. The updates are now successfully downloading and installing. Thanks!

Mike