topic Re: VmWare ESX Firewall License in General Topics

VmWare ESX Firewall License

tunaakyol — Fri, 20 Dec 2019 08:55:03 GMT

Hi community, i have a problem with licensing firewall which is on VmWare. When i tried to "deactivate vm" under licensing tab(on firewall), firewall has no longer license but on the website support.paloaltonetworks.com there is still active authcode. And can not add manually a new authcode on firewall. What causes this problem? Can you help me to solve this problem?

Re: VmWare ESX Firewall License

BPry — Fri, 20 Dec 2019 15:21:05 GMT

@tunaakyol,

If you run 'show system info' on the CLI what does it say for vm-license? If the license was successfully removed it should say 'none'

Re: VmWare ESX Firewall License

tunaakyol — Fri, 20 Dec 2019 15:28:51 GMT

@BPry

"vm-license : none"

On the support page old authcode still seems activated. And i can not activate a new authcode on the firewall. I think device has no longer license but update.paloaltonetworks.com still has the license for this firewall. I can't figure it out.

Re: VmWare ESX Firewall License

BPry — Fri, 20 Dec 2019 15:37:43 GMT

@tunaakyol,

In situations like that I've found the best solution is to open a TAC case and let them manually remove it on the backend. This seems to be a pretty common problem and they don't have a great self service option for this as far as I'm aware.