topic Re: SSL VPN Problem in General Topics

SSL VPN Problem

svanrooyen — Thu, 20 Jan 2011 13:05:39 GMT

Hi All,

I'm having teething problems with our SSL VPN client. The client installs fine on Win7-64 and XP. I've followed the recommendations for Win7-64 and the installation all seems fine. Everything works fine when establishing the tunnel. My policies and LDAP auth are working as I would expect. However, after a random time (usually no longer than 5-6mins, but as short as 30-40secs), the link fails (continuous ping starts timing out). The client stays connected, but nothing responds down the tunnel.

Strangely... if I have an RDP session open at the time the link fails, I can still use this session fine, but I can't even ping the very same computer I'm RDP'd to. I can also no longer connect to or ping anything else I should be able to. If I kill the RDP session and try to re-open it, it fails. I need to disconnect and connect again to get it working again. I've been through the firewall logs and can't find anything relevant. I'm running client version 1.2.0-402 and PANOS 3.1.6. Problem is the same on Win7 or XP.

Thanks, Steve.

Re: SSL VPN Problem

pkruse — Mon, 24 Jan 2011 15:56:56 GMT

Good morning Steve,

This is really a unique case and should be addressed by support directly.

Please call (866) 898-9087 and open a case with Paloalto Networks Technical support, you are correct in this not being proper behavior.

~Phil

Re: SSL VPN Problem

treese — Fri, 04 Feb 2011 14:11:32 GMT

What was the fix bud? I'm haveing a similiar issue but with a VPN IPSEC tunnel.

Thanks,

Re: SSL VPN Problem

svanrooyen — Wed, 09 Feb 2011 01:31:53 GMT

Still ongoing... I'll update when the issue is resolved.

Re: SSL VPN Problem

svanrooyen — Thu, 10 Feb 2011 02:58:23 GMT

It was a problem with the Pan Agent User/IP mapping. Upgrade to 3.1.7 seems to have fixed the issue.