topic Re: Problem with GUI and WildFire in General Topics

Problem with GUI and WildFire

Areczki — Sat, 28 Dec 2019 15:10:08 GMT

Hi Everyone,

I have a problem with my PA-200 device, when the device turns on the status LED is still orange and I can't log in through the GUI interface due to "Error in parsing xml response". I found the following solutions:

https://live.paloaltonetworks.com/t5/General-Topics/Error-in-parsing-xml-response/td-p/97750

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000bo9XCAQ

But when I tried to use the commands listed in the hyperlinks, I got the following responses:

admin@PA-200> request wildfire downgrade install previous

Server error : Failed to commit new WildFire automatically. Please use the commit command to start using the new WildFire.

I don't know how to install the version (412204-414983) listed below:

admin@PA-200> request wildfire upgrade info

Version              Size Released on                      Downloaded Installed
---------------------------------------------------------------------------------------------
412786-415565 7MB 2019/12/23 15:30:24 CET no                 no
412204-414983 7MB 2019/12/21 15:01:07 CET yes               no

admin@PA-200> show system info

wildfire-version: tion-regex>no<
wildfire-release-date: unknown

I connect to the device through a classically configured management interface (MGT) and unfortunately I cannot configure it to be connected to the Internet, because the "commit" does not work

Re: Problem with GUI and WildFire

MP18 — Sun, 29 Dec 2019 02:59:17 GMT

Did light change from orange to green?

1>Run the command show jobs all

paste the output here.

2>Try to restart the MP

debug software restart process management-server

Re: Problem with GUI and WildFire

Areczki — Sun, 29 Dec 2019 12:27:43 GMT

@MP18
No, status LED is still orange.

1>Run the command show jobs all

admin@PA-200> show jobs all

Enqueued Dequeued ID PositionInQ Type Status Result Completed
------------------------------------------------------------------------------------------------------------------------------------------
2019/12/29 12:12:11 12:12:11 6 AutoCom FIN FAIL 12:13:39
2019/12/29 12:10:41 12:10:41 5 AutoCom FIN FAIL 12:12:07
2019/12/29 12:09:05 12:09:06 4 AutoCom FIN FAIL 12:10:33
2019/12/29 12:07:30 12:07:30 3 AutoCom FIN FAIL 12:09:00
2019/12/29 12:06:00 12:06:00 2 AutoCom FIN FAIL 12:07:28
2019/12/29 12:04:16 12:04:16 1 AutoCom FIN FAIL 12:05:53

admin@PA-200> show jobs id 6

Enqueued Dequeued ID Type Status Result Completed
------------------------------------------------------------------------------------------------------------------------------
2019/12/29 12:12:11 12:12:11 6 AutoCom FIN FAIL 12:13:39
Warnings:
Details:Error: Threat database handler failed
(Module: device)
Commit failed
Failed to commit policy to device

2>Try to restart the MP

Restart did not help.

Will factory reset help me in this case?

Re: Problem with GUI and WildFire

MP18 — Mon, 30 Dec 2019 02:18:13 GMT

Try to do the factory reset as it is not booting in right way.

Auto commit is failing that tells issue with device while booting up.

If factory reset does not work then please open tac case.

Re: Problem with GUI and WildFire

Areczki — Sun, 05 Jan 2020 20:10:14 GMT

In my case, restoring factory settings using SSH connection helped.

For any further information, I strongly recommend the hyperlink listed below:

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClQVCA0