topic Re: System startup error on PA-3220 in General Topics

System startup error on PA-3220

Jafar_Hussain — Mon, 30 Dec 2019 14:35:39 GMT

I have received this error on my PA-3220. can anyone explain this?

" Welcome to the Maintenance Recovery Tool
     ATTENTION: A critical error has been detected preventing proper boot-up of the device. Please contact Palo Alto Networks to resolve this
issue.
     866-898-9087 or support@paloaltonetworks.com
Entry Reason: System startup error.
See 'Entry Reason' for more information.
< Continue                                                                     >
Q=Quit, Up/Down=Navigate, ENTER=Select, ESC=Back
"

Re: System startup error on PA-3220

S.Cantwell — Mon, 30 Dec 2019 19:33:40 GMT

Well, the FW cannot boot up and the request would be to open a support ticket to have proper troubleshooting done.

What changes (if any) were made recently? Why did the FW reboot.. automatic or manual reboot.

You could do a factory restore of the FW, providing you have a good/recent backup that was offloaded off the FW for good safe keeping.

What other questions can we answer for you?

Re: System startup error on PA-3220

Jafar_Hussain — Mon, 30 Dec 2019 19:41:26 GMT

@S.Cantwell Thanks for your reply, I will do factory reset tomorrow and let you know.

Re: System startup error on PA-3220

Jafar_Hussain — Tue, 31 Dec 2019 07:39:26 GMT

@S.Cantwell

After factory reset it is working fine thanks for your support.