topic Some users have pre-populated usernames in global protect VPN client in General Topics

Some users have pre-populated usernames in global protect VPN client

rcrauswell — Fri, 03 Jan 2020 14:11:02 GMT

Hi all,

I was wondering if anyone else has seen this. There are about 3 users that I know of that are having user credentials pre-populated in global protect that are incorrect for the VPN login. We can't seem to clear this, and even if we do a restart, the credentials are populated automatically. I've tried registry tweaks, taking the global protect out of startup, clearing credential manager. I've run out of ideas. Even being able to clear it would be better, but not the best solution. Also, I don't know why it's only happening on certain machines. Any help you could give would be appreciated.

Thanks,

Rodney

Re: Some users have pre-populated usernames in global protect VPN client

Mick_Ball — Fri, 03 Jan 2020 18:03:50 GMT

Rodney, Hi.

I have never seen this issue but for there was an earlier post regarding the storage of usernames but for a different reason...

at that time my saved credentials were in Computer\HKEY_CURRENT_USER\Software\Palo Alto Networks\GlobalProtect\Settings\(portal address)\LatestCP.

recent posts seem to mention cred manager but i have a new laptop with v5 GP and it's still in reg under LatestCP as per screen shot below.....

Re: Some users have pre-populated usernames in global protect VPN client

redion — Tue, 31 May 2022 17:22:43 GMT

Did you solve this problem? I'm having this same issue. My full name gets populated instead of the correct username.

Re: Some users have pre-populated usernames in global protect VPN client

redion — Tue, 31 May 2022 17:24:04 GMT

I don't have this LatestCP file at all. I'm on a Mac with GlobalProtect version 5.2.20-6.

Re: Some users have pre-populated usernames in global protect VPN client

BPry — Wed, 01 Jun 2022 01:14:23 GMT

@redion,

On a Mac you should have an entry in your Plist file under /Library/Preferences/com.paloaltonetworks.GlobalProtect.settings.plist. I don't have the ability to cache credentials enabled on any of my lab equipment at the moment to verify the key that will be present, but you should see the string value with the username that's being picked up.

Re: Some users have pre-populated usernames in global protect VPN client

redion — Wed, 01 Jun 2022 14:35:27 GMT

I did try this already and my `/Library/Preferences/com.paloaltonetworks.GlobalProtect.settings.plist` file does not contain any string matching my username. This is what I see there (screenshot). Maybe I have to adjust some of these yes/no settings on here? However, they all get overwritten to their defaults as soon as I log in manually to the vpn.