topic Re: Error installing license key. Please check if it is a valid key in General Topics

Error installing license key. Please check if it is a valid key

sabi4evr_com — Thu, 02 Jan 2020 10:37:15 GMT

Techs,

I am building a OSS device in parallel to the production one. While uploading the Apps and Threat DB manually I was getting a license error. Hence I tried to install the Apps and Threat license I am getting the error "Error installing license key. Please check if it is a valid key ". I have downloaded the key from paloalto portal itself, its a *.key file.

This device is not connected to the Internet.

How can I fix this license issue?

Regards,
Sabin

Re: Error installing license key. Please check if it is a valid key

kiwi — Thu, 02 Jan 2020 12:24:37 GMT

Hi @sabi4evr_com ,

You can keep your OSS uptodate as explained here :

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000CltxCAC

As for licensing the OSS ... when the production device fails you'll have to transfer the licenses from the production device to the OSS :

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClNMCA0

Hope it helps !

-Kiwi.

Re: Error installing license key. Please check if it is a valid key

sabi4evr_com — Thu, 02 Jan 2020 12:34:35 GMT

Hi Kiwi,

I was following the same link you have posted. Now the OSS PAN OS version is 8.0.0. As per the upgrade path I have to flash this with PanOS_3000-8.0.0. While flashing it gives me the error related to 'required a content version of 769 or greater and found 695-42002'.

Hence I have downloaded the 'dynamic updates' from the portal named 'panupv2-all-contents-8214-5792'. But while installing the contents its giving me the error code 'no valid threat prevention license'.

To fix this error, I am trying to install the licenses that I downloaded from portal in *.key format. But resulting in the subject error.

Note: This is a new OSS device, and currently its not connected to the Internet. I am trying to make the OSS PAN OS Version as similar to the production one so that I can import and export other settings from live to OSS.

Thanks,

Sabin

Re: Error installing license key. Please check if it is a valid key

sabi4evr_com — Tue, 07 Jan 2020 05:02:21 GMT

I have tried inputting authorization code as well instead of uploading the license file. Getting error "Failed to fetch licenses.

@OtakarKlier

@VincentPresogna

@reaper

Gents, any help would be much appreciated. Thanks in advance.

Re: Error installing license key. Please check if it is a valid key

reaper — Tue, 07 Jan 2020 07:38:57 GMT

hi @sabi4evr_com

you can't put licences on an OSS device as it is designed to be 'swap in place and adopt licences from donor', you need to make sure you download the apps-only version of the content file, it will be named something like panupv2-all-apps-xxxx-xxxx

that will install flawlessly on the OSS and then you can go ahead with the PAN-OS upgrade

Re: Error installing license key. Please check if it is a valid key

sabi4evr_com — Sun, 12 Jan 2020 11:40:35 GMT

hi @reaper

A big thank you.

I followed your advice, finally I flashed the OSS properly and is version is now parallel to the production.

Re: Error installing license key. Please check if it is a valid key

sabi4evr_com — Sun, 12 Jan 2020 11:47:40 GMT

hi @reaper

Just to make sure I am correct. So, during the failure of the production unit I have to import the latest 'Import named configuration snapshot' available to the OSS unit and activate the licenses.. Correct?

Once the snapshot is imported to OSS, will the OSS unit have all the policies, objects and network information as similar to the production one?

Is it advisable to flash import the 'Import named configuration snapshot' to OSS now? Will the OSS unit conflict with the production one?

Re: Error installing license key. Please check if it is a valid key

reaper — Sun, 12 Jan 2020 12:46:34 GMT

@sabi4evr_com if you want the OSS to be a "hot" unit, you can already put a recent configuration onto it. You will need to disconnect its interfaces as it will else cause IP conflicts with your production

The usual procedure when your production firewall fails is to initiate a replacement from the support portal, this will transfer all your licenses to the OSS

Then, on the oss, fetch the licenses, initiate a content update and import and load your names config backup, then commit the change and hook up your device to the network/enable its interfaces (you could put all seitchports in "shut" until you need to do this, and un"shut" them)

Re: Error installing license key. Please check if it is a valid key

sabi4evr_com — Mon, 20 Jan 2020 05:25:26 GMT

thank you @reaper

Much appreciated for all the inputs.