topic Re: Mgmt interface stop working in General Topics

Mgmt interface stop working

erike.costa — Mon, 20 Jan 2020 14:48:37 GMT

Hi.

I have a PA-500 and after a storm, the management interface stopped work. When I connect a network cable the leds doesn't work.

I made a configuration to access the Firewall and to use some services throught another interface, but the "Log Scheduled Export" doesn't have this option.

How can I solv this problem?

Re: Mgmt interface stop working

MP18 — Mon, 20 Jan 2020 17:05:05 GMT

Hi,

When you say storm what do you mean?

Is the settings on the Management interface correct like speed and duplex to which it connects on switch port?

When you run the command --

show interface management

-------------------------------------------------------------------------------
Name: Management Interface
Link status:
Runtime link speed/duplex/state: 1000/full/up
Configured link speed/duplex/state: auto/auto/auto

what does you see?

Re: Mgmt interface stop working

erike.costa — Mon, 20 Jan 2020 17:28:48 GMT

Hi.

I mean there was a heavy rain and some boltz. After that, the management interface stopped working. I changed the port, changed the switch, but the leds of the mgmt port doesn't work.

I have access to the firewall through the gateway port.

_____________________________________

Name: Management Interface
Link status:
Runtime link speed/duplex/state: unknown/unknown/down
Configured link speed/duplex/state: 100/full/auto

Re: Mgmt interface stop working

MP18 — Mon, 20 Jan 2020 17:44:19 GMT

In your output i see speed as 100

What are settings on the switch port?

is this fast ethernet port?

Re: Mgmt interface stop working

erike.costa — Mon, 20 Jan 2020 17:56:35 GMT

It is a Cisco 2960X

#show int

Gi1/0/1 ## MNGT-PALO ## notconnect 1 auto auto 10/100/1000BaseTX

#show run

interface GigabitEthernet1/0/1
description ## MNGT-PALO ##
switchport mode access
spanning-tree portfast

Re: Mgmt interface stop working

erike.costa — Mon, 20 Jan 2020 18:03:10 GMT

I catch this from the log of the switch:

Jan 20 17:57:25.050: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0/1, changed state to up
Jan 20 17:57:27.822: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0/1, changed state to down
Jan 20 17:57:36.172: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0/1, changed state to up
Jan 20 17:57:39.052: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0/1, changed state to down
Jan 20 17:57:52.694: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0/1, changed state to up
Jan 20 17:57:58.098: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0/1, changed state to down
Jan 20 17:58:06.738: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0/1, changed state to up

Re: Mgmt interface stop working

MP18 — Mon, 20 Jan 2020 18:12:39 GMT

Try to hard code speed on PA and switch to 1000.

1# set deviceconfig system speed-duplex 1Gbps-full-duplex ip-address x.x.x.x netmask x.x.x.x

Also please double check the Ethernet cable.

Re: Mgmt interface stop working

erike.costa — Mon, 20 Jan 2020 18:31:20 GMT

I changed the speed and the cable, but the problem still the same.

Name: Management Interface
Link status:
Runtime link speed/duplex/state: unknown/unknown/down
Configured link speed/duplex/state: 1000/full/auto

Re: Mgmt interface stop working

MP18 — Mon, 20 Jan 2020 18:37:28 GMT

If you connect your laptop to Management port does it shows up then?

Re: Mgmt interface stop working

erike.costa — Mon, 20 Jan 2020 18:51:33 GMT

Doesn't shows up 😞

Re: Mgmt interface stop working

MP18 — Mon, 20 Jan 2020 19:31:26 GMT

Then it seems some hardware issue with port.

Did you try to reboot the device ?

Re: Mgmt interface stop working

erike.costa — Mon, 20 Jan 2020 19:35:22 GMT

Yes, I tried.

Can I use another interface to use the resource "Scheduled Log Export"?

Re: Mgmt interface stop working

MP18 — Mon, 20 Jan 2020 20:25:24 GMT

Under device setup

services

service route config

Then click on customize there you can choose feature which you want like email then choose the data port

Re: Mgmt interface stop working

erike.costa — Mon, 20 Jan 2020 20:33:33 GMT

I've already did this, I changed all features to source int 1/1.1 and gateway address, but the "Scheduled Log Export" doesn't work.

Re: Mgmt interface stop working

MP18 — Mon, 20 Jan 2020 20:36:34 GMT

which feature you have selected ?

Re: Mgmt interface stop working

erike.costa — Mon, 20 Jan 2020 20:40:20 GMT

All services.

Re: Mgmt interface stop working

MP18 — Mon, 20 Jan 2020 20:43:32 GMT

IS this firewall managed by the Panorama?

Re: Mgmt interface stop working

erike.costa — Mon, 20 Jan 2020 20:47:29 GMT

No, it's not.

I used to export the dialy traffic logs to a .csv and import on a database server to maintain the logs for more time.

Re: Mgmt interface stop working

MP18 — Mon, 20 Jan 2020 22:44:23 GMT

I can test on my home firewall and will update you of this is possible or not?

Re: Mgmt interface stop working

erike.costa — Tue, 21 Jan 2020 12:39:46 GMT

Thank you!

i'm waiting.

And sorry for bad english, I'm from Brazil.