topic Problem connecting in General Topics

Problem connecting

jesus_cano — Tue, 23 Oct 2012 10:20:19 GMT

Hi, I hope you can help me...thanks in advance

We have installed useri-id in a ,machine (10.1.1.49) but when the user-id tries to connect to domain controller (apqtdc(10.1.1.16)) we have this error in the logs.

( description contains 'UserID failed to connect to agent orgtdc02(10.1.1.16), source: 10.1.0.49: Device requires protocol ver. [3, 4] but server supports only ver. 5' ).

What is happening????

Thanks

Re: Problem connecting

gswcowboy — Tue, 23 Oct 2012 13:09:54 GMT

Sounds like you're running PANOS 4.0.x with UID which is not supported. You'll need to run PAN-Agent to map IP to users if you're running that version of the PANOS.

Re: Problem connecting

acamacho — Mon, 29 Oct 2012 13:53:39 GMT

This does sound like the version of User ID Agent is not supported.

What version of PANos are you using?

Can a 4.0.x device use the 4.1 user id agent? No.

Can a 4.1 device use the 3.1.2 pan-agent? Yes.

Hope this helps.