topic Re: Error: 'cannot start tunnel' in General Topics

Error: 'cannot start tunnel'

MBOTHGE — Fri, 31 Jan 2020 14:19:56 GMT

Hi all

my Name is Mario from Germany, i new here, sorry for my english, i hope you can understand me.

i have a Problem with globalprotect .

Version: 5.1.0-37
Download / Installation / Setup: ok

Connection error: 'cannot start tunnel'

i use win10 64bit
Norton IS is running - Firewall GpVpnApp= accept

I have already uninstalled and reinstalled and Firewall disabled = same error

Please help, thanks.

Re: Error: 'cannot start tunnel'

kiwi — Fri, 31 Jan 2020 14:44:20 GMT

Hi @MBOTHGE ,

GP 5.1.0 is a new feature release. Support generally prefers 5.0 unless new features are required. Any particular reason why you opted for this version ?

Check here for recommended release versions:

https://live.paloaltonetworks.com/t5/Customer-Resources/Support-PAN-OS-Software-Release-Guidance/ta-p/258304

As for debugging, I would check the detailed debug logs from the GP client to get more information as to why it's failing.

Or start by following the troubleshooting approach explained in this document to get more information :

TROUBLESHOOTING GLOBALPROTECT

Cheers !

-Kiwi.

Re: Error: 'cannot start tunnel'

MBOTHGE — Fri, 31 Jan 2020 15:05:30 GMT

Hi, thanks for answer

I loaded the app, normal via the MS Store, this is the current version.

Where can I find the DEBUG protocols

Re: Error: 'cannot start tunnel'

kiwi — Fri, 31 Jan 2020 16:34:03 GMT

Hi @MBOTHGE ,

Here you go:

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClaLCAS

Cheers !

-Kiwi.

Re: Error: 'cannot start tunnel'

MBOTHGE — Fri, 31 Jan 2020 16:47:53 GMT

Thanks.

This is for Version 4.1 i have Version 5.1 - here is no buttun for Settings (see Picture) - in this app is no Setting available.

Re: Error: 'cannot start tunnel'

MBOTHGE — Sat, 01 Feb 2020 09:24:16 GMT

Hello, good morning
Doesn't anyone have a solution for me?

I have now uninstalled Norten IS.

Also GP uninstalled and reinstalled - same error.

There is also an error in the Windows Event Viewer: 'The reason code returned by the error is: 2250'

Unfortunately, the search on the Internet did not yield any results

I urgently need help to successfully set up, I have a new employer, my service starts on Monday, I need the GP VPN connection, thanks for any help.

Re: Error: 'cannot start tunnel'

kiwi — Mon, 03 Feb 2020 09:57:10 GMT

Hi @MBOTHGE ,

You really should check the debug logs for more details.

I can't speak about the Windows version but the OSX version of GP 5.1 app has the settings option. I doubt it's not available in Windows.

Do you see the icon in the task bar ? If so try right clicking it ... settings menu should be there in my opinion.

On my mac ... GP version 5.1 :

If you don't see the icon then the admin has likely disabled the view on the firewall configuration:

Hope this helps.

-Kiwi.