topic Re: File export issue in General Topics

File export issue

Jafar_Hussain — Tue, 12 Nov 2019 20:07:43 GMT

Hello,

Whenever I export security rules or NAT rules from the firewall in PDF/CSV format, the file is not properly displayed my software version is 9.0.4

example:-

Re: File export issue

S.Cantwell — Tue, 12 Nov 2019 21:30:05 GMT

Where/How do you get the functionality to attempt to download the config via pdf/csv?

I have seen this ability with log files and reports, but not with the config itself.

My recommendation is that you use CLI to export a copy of the configuration.

SSH into FW

type "configure"

type "run set cli configuration-output-mode set"

type "show"

This will output your config in SSH.

You just need to enabling logging of your SS session.

Hope this helps.

Re: File export issue

Jafar_Hussain — Wed, 13 Nov 2019 05:17:40 GMT

@S.CantwellI am trying to export my security or NAT rules only and this issue is happening.

Go to Policies>>NAT>> at the bottom row there is one option PDF/CSV click there and export your all rules.

Re: File export issue

S.Cantwell — Wed, 13 Nov 2019 05:25:35 GMT

Thanks for the info.

i just went onto my FW and I am able to download the pdf version.

It looked ok with me.

Same with the csv

I believe the issue lies with the application (for whatever reason) not understanding the embedded code.

I used Libre Office and Excel to open my csv file.

Does this help you at all?

Re: File export issue

Jafar_Hussain — Wed, 13 Nov 2019 05:32:53 GMT

@S.Cantwell I believe its not an application issue because I already tried with another system the same issue happening.

Re: File export issue

S.Cantwell — Wed, 13 Nov 2019 06:13:23 GMT

@Jafar_Hussain

Can you take a look at this file that I exported and see if the same failure occurs when opening the file?

https://www.dropbox.com/s/b3nmz4h7vgdurd7/export_policies_security_rulebase_11132019_105101gmt%2B5_30.csv?dl=0

this is my copy of the .csv that works for me. does it work for you?

Please let me know.

Re: File export issue

Jafar_Hussain — Wed, 13 Nov 2019 06:17:50 GMT

@S.Cantwell Yes its work for me actually this issue happens after the upgrade my firewall before my firewall version is 8.1.7 now it is 9.0.4 so it is happening because of upgrade?

Re: File export issue

S.Cantwell — Wed, 13 Nov 2019 06:20:20 GMT

This file came from a 9.0.1 firewall.

Let me upgrade the firewall to 9.0.4 and see if the same issue occurs.

Give me 20 minutes... 😛

Re: File export issue

Jafar_Hussain — Wed, 13 Nov 2019 06:22:15 GMT

@S.Cantwell Ok take your time and let me know your firewall model number.

Re: File export issue

S.Cantwell — Wed, 13 Nov 2019 07:48:22 GMT

@Jafar_Hussain

I re-created your issue. It is definitely a 9.0.4 issue.

I would recommend that you create a support ticket and advise them of this bug.

Thanks.

Re: File export issue

Jafar_Hussain — Wed, 13 Nov 2019 07:52:55 GMT

@S.Cantwell ok thanks for your support.

Re: File export issue

Fr4nk4 — Thu, 02 Jan 2020 23:32:57 GMT

All,

I have had this issue in 8.1 as far back as 8.1.9 I want to say. I'm on 8.1.11 and it is still there. I just opened a case with TAC. Hopefully they will fix it here soon.

Re: File export issue

davidmarx — Thu, 06 Feb 2020 19:52:47 GMT

@Fr4nk4 Did you find a resolution to this issue? I'm having it as well on 8.1.11

Re: File export issue

Jafar_Hussain — Fri, 07 Feb 2020 19:34:09 GMT

@davidmarx @Fr4nk4 I had this issue with 9.0.4 version, I raised a case with Paloalto they suggest me to upgrade the version. then i have upgraded 9.0.5 version and my issue has been resolved.

Re: File export issue

Fr4nk4 — Fri, 07 Feb 2020 19:37:33 GMT

I talked to Palo Alto TAC, and this looks like it is fixed in 8.1.12 and 9.0.5. This is in the 8.1 Addressed Issues page, and the bug ID is PAN-126534.