topic Re: PAN-OS version upgrade all interfaces are showing Down. in General Topics

PAN-OS version upgrade all interfaces are showing Down.

Joshan_Lakhani — Sun, 16 Feb 2020 06:33:09 GMT

I went to upgrade my PAN-OS from 8.0.6 to 8.1.12. When i Install base version (8.1.0) so all interfaces are show gray. After that i downgrade my PAN-OS to same version but still same. I use to "show jobs processed'' so autocommit fail. please let me know what can i do.

2020-02-13 22:56:34 22:56:34 12 Exec ACT PEND 10%
2020-02-13 22:54:49 22:54:49 11 Commit FIN FAIL 22:55:07
2020-02-13 22:53:47 22:53:47 10 Commit FIN OK 22:54:13
2020-02-13 22:48:25 22:48:25 9 Commit FIN OK 22:52:50
2020-02-13 22:44:30 22:44:30 8 Commit FIN OK 22:46:12
2020-02-13 22:40:36 22:40:36 7 Commit FIN FAIL 22:41:31
2020-02-13 22:37:44 22:37:44 6 AutoCom FIN FAIL 22:38:24
2020-02-13 22:36:49 22:36:49 5 AutoCom FIN FAIL 22:37:44
2020-02-13 22:35:49 22:35:49 4 AutoCom FIN FAIL 22:36:44
2020-02-13 22:34:49 22:34:49 3 AutoCom FIN FAIL 22:35:44
2020-02-13 22:33:49 22:33:49 2 AutoCom FIN FAIL 22:34:46
2020-02-13 22:32:39 22:32:39 1 AutoCom FIN FAIL 22:33:46

Re: PAN-OS version upgrade all interfaces are showing Down.

Remo — Sun, 16 Feb 2020 09:15:50 GMT

Hi @Joshan_Lakhani

Did you only install 8.1.0 or also reboot after installation? What firewalltype do you try to upgrade and if it is hardware, do you use sfp(+) modules not from paloalto? Are you now again on 8.0.6? If yes I would try it again with the upgrade but only install 8.1.10 and after that (witjout a reboot in between) install 8.1.12 and then reboot.

Re: PAN-OS version upgrade all interfaces are showing Down.

Joshan_Lakhani — Sun, 16 Feb 2020 09:28:02 GMT

thanks

I have 3220 FW. once i install 8.1.0 Version i reboot my firewall. After rebooting all the interfaces are show gray. so i downgrade my PAN-OS on same version b/c not internet to download 8.1.12.Moreover my FW is running on Bright Cloud. Is brightcloud support 8.1 PAN OS?

Re: PAN-OS version upgrade all interfaces are showing Down.

Remo — Sun, 16 Feb 2020 10:41:30 GMT

Yes, brightcloud is still supported on 8.1. I would still try going forward by installing 8.1.0 again and direcrtly after that install 8.1.12 and then reboot. If the problem is still there, try to do another reboot (not downgrading again). I once had maybe the same situation with a PA5220 where the commits were failing which resulted in therfaces staying down. Then I rebooted again and suddenly it worked. If this is not the case in your situation I assume you should contact supporrt (maybe the community is able to help but just in case there is no answer here you don't want to loose time)

Re: PAN-OS version upgrade all interfaces are showing Down.

Remo — Sun, 16 Feb 2020 10:46:30 GMT

@Joshan_Lakhani Are you sure you meant a PA3220? Because PAN-OS 8.0 isn't available for this platform. The 3200 series firewalls were introduced with PAN-OS 8.1 and this is the min. release which is supported.

Re: PAN-OS version upgrade all interfaces are showing Down.

Joshan_Lakhani — Sun, 16 Feb 2020 11:03:25 GMT

yes i have 3220 Paloalto series

Re: PAN-OS version upgrade all interfaces are showing Down.

Remo — Sun, 16 Feb 2020 11:19:15 GMT

So how did you downgrade that firewall to 8.0.6 or even run 8.0.6 at the beginning?!?

Re: PAN-OS version upgrade all interfaces are showing Down.

Joshan_Lakhani — Sun, 16 Feb 2020 11:21:29 GMT

No As i upgrade my fw to 8.0 all the interfaces are down after .So i downgrade on same version.

Re: PAN-OS version upgrade all interfaces are showing Down.

Remo — Sun, 16 Feb 2020 17:17:53 GMT

Please follow the official recommendation and give it another try:

Upgrade to the latest maintenance release 8.0.20 (Install and reboot)
Install 8.1.0
Install 8.1.12 and reboot

Re: PAN-OS version upgrade all interfaces are showing Down.

seckineverr — Mon, 17 Feb 2020 07:32:55 GMT

U don't have to install 8.1.0.Just dowload and install 8.1.12. Its enough to dowload base config.

Re: PAN-OS version upgrade all interfaces are showing Down.

Joshan_Lakhani — Mon, 17 Feb 2020 07:39:37 GMT

seckinever,

without Base version how it's possible to install 8.1.12. Paloalto recommend to install base version before go to prefer version.

Re: PAN-OS version upgrade all interfaces are showing Down.

seckineverr — Mon, 17 Feb 2020 07:48:41 GMT

It is enough to have 8.1.0 while installing 8.1.12. I upgrade this way many firewalls.(220,850,3200 etc.)

Re: PAN-OS version upgrade all interfaces are showing Down.

OtakarKlier — Tue, 18 Feb 2020 19:39:44 GMT

Hello,

Had a power issue where after power was restored the same thing was happening. After working with support, we had to backup the config, factory default the PAN, and import the config after getting the dynamic updates and licenses installed.

Sounds like a corrupt file somewhere.

Regards,