Video conf webex

FWPalolearner — Tue, 18 Feb 2020 10:42:22 GMT

Hello ,

we have got one issue .

While we dial from webex internal to outside webex number :

sometimes the webex connection created ; sometimes black screen and sometimes no connection created.

Got below error on webex

The far end system does not support the requested channel type .

The security policy is

10.1.1.1 to any any port

The NAT is Hide NAT ( dynamic IP and port)

The logs says that it is seeing APP id h.225, h.245 , rtp-base ,rsvp

Some logs shows tcp reset from server ,

At times ; while running show session id XXX commands ; i dont see NAT is happening

DO I need to change NAT to static Bidirectional or do i have to use application override for ports 1024-65535?

Re: Video conf webex

SutareMayur — Tue, 18 Feb 2020 15:29:48 GMT

Yes put static bidirectional NAT and then check. Most of audio/video related problems are due to NAT only.

Hope it helps!

Mayur

FWPalolearner — Wed, 19 Feb 2020 08:48:48 GMT

Thanks Mayur . I will try and provide you the update