topic Re: Issues with Global Protect in General Topics

Issues with Global Protect

RichardKnox — Wed, 19 Feb 2020 11:42:39 GMT

Good morning,

My company uses Global Protect for its connection to our corporate network when I work remotely. I recently been having issues where it says its connected, but only part of the applications are able to access the network. Skype works, I can see the local drives, access Projectwise, but Outlook (Microsoft exchange) keeps asking for a password. I have to go and reboot my ISP modem, shut Outlook off and then once Skype is back online restart Outlook and it connects just fine. I have a Arris Cable modem (MODEL: DG3270A) provided by my ISP. The only reason I am looking at Global Protect is there are times I will watch it connect/ disconnect multiple times in a row, before establishing a permenant connection. The modem is also a router that can be disabled, which I did because I already had a home router system installed in the house prior to having this "Upgrade" installed with the faster speed. So, please any suggestions?

Re: Issues with Global Protect

Brandon_Wertz — Wed, 19 Feb 2020 15:13:07 GMT

@RichardKnox wrote:
Good morning,
My company uses Global Protect for its connection to our corporate network when I work remotely. I recently been having issues where it says its connected, but only part of the applications are able to access the network. Skype works, I can see the local drives, access Projectwise, but Outlook (Microsoft exchange) keeps asking for a password. I have to go and reboot my ISP modem, shut Outlook off and then once Skype is back online restart Outlook and it connects just fine. I have a Arris Cable modem (MODEL: DG3270A) provided by my ISP. The only reason I am looking at Global Protect is there are times I will watch it connect/ disconnect multiple times in a row, before establishing a permenant connection. The modem is also a router that can be disabled, which I did because I already had a home router system installed in the house prior to having this "Upgrade" installed with the faster speed. So, please any suggestions?

Since you say, "my company," I'm guessing you don't own the VPN service. It sounds like you should contact your company's network team to look into this for you.

Re: Issues with Global Protect

RichardKnox — Wed, 19 Feb 2020 19:59:58 GMT

You are correct that I do not own the VPN. It is owned by the company I work for. I have previously contacted them twice, and each time they have their "Tech" support go onto my laptop and delete all my credentials and reinstall them. Then they tell me that will fix my issue. I ask them how they know that, they then repeat, that will fix your issue. It hasnt, they then repeat the process and say that will fix the issue. Its as if I am not making my self understood by them.

So, I thought I would ask outside the "hive" to see if anyone might know if there is anything that my modem might be doing. Most of my applications are connecting one Global connect does establish a connection, it is just that Outlook seem to be the issue. It just keeps asking for a password, I reboot my modem, wait till skype returns on my laptop and then start outlook once again and it is then working.

I know, doesnt make sense.

Re: Issues with Global Protect

nwetech — Wed, 04 Mar 2020 21:27:51 GMT

We see this occasionally where I work, its usually caused by a bad modem, router, or internet issues on the client side and not the company side.

Re: Issues with Global Protect

ameehan — Thu, 17 Dec 2020 21:41:43 GMT

Hi - I started having a similar issue with my Arris modem and Global Connect. Can you share if you were able to resolve it?

My in my case, I go to my ISP and they say there are no issues, and my IT dept says issue is with my internet. VPN cuts out momentarily and I lose connection, then need to wait to reconnect, etc. I believe this is called "jitter." I'm not a tech person but only joined this forum because I'm desperate and no one seems to be able to help!