topic Re: After upgrade my firewall not able access GUI in General Topics

After upgrade my firewall not able access GUI

jafar.hussain — Wed, 19 Feb 2020 19:25:16 GMT

HI,

I have upgraded my firewall 8.1.12 version, after that I am not able to access my firewall through GUI.

I have gone through the logs , might be some files are missing after upgrade. can any once check logs and let me know if found any thing. below is the logs:-

Re: After upgrade my firewall not able access GUI

reaper — Thu, 20 Feb 2020 08:15:34 GMT

hi @jafar.hussain

sslmgr is used for ssl vpn

you'll want to look into namagement-webserver

for help you'll also need to provide more infor than a screenshot of some log

what is working, what happens to your https connections (packetcapture).....

Re: After upgrade my firewall not able access GUI

SutareMayur — Thu, 20 Feb 2020 10:39:25 GMT

@jafar.hussain Are you able to telnet gateway IP on 443?

Mayur

Re: After upgrade my firewall not able access GUI

jafar.hussain — Thu, 20 Feb 2020 13:21:19 GMT

@reaper @SutareMayur

I am able to log in via ssh. as well as, I have enabled the HTTP service via CLI mode and I am able to login in to the firewall.

But my question is there any issue with this logs which I have shared

Re: After upgrade my firewall not able access GUI

reaper — Thu, 20 Feb 2020 13:29:31 GMT

hi @jafar.hussain unfortunately the log you shared is irrelevant to the GUI

Re: After upgrade my firewall not able access GUI

jafar.hussain — Thu, 20 Feb 2020 13:31:43 GMT

@reaper

I have generated the TAC support file. could you please let me know which log I have to refer?