topic Global Protect won't connect to Iphone MAC in General Topics

Global Protect won't connect to Iphone MAC

MilanP — Thu, 12 Mar 2020 09:08:04 GMT

Hello All,

We have Global Protect License for mobile we upgraded recently to 5.0.8 and i see my iphones will not connect.

did any one face this issue ? Works fine with windows and desktops only with iphone i face the similar issue.

Any help will be much appreciated.

Re: Global Protect won't connect to Iphone MAC

SutareMayur — Wed, 11 Mar 2020 13:22:05 GMT

Hi @MilanP , Please check below changes in default behavior in GP 5.0.0 onward and are applicable to ios devices only.

Re: Global Protect won't connect to Iphone MAC

MilanP — Thu, 12 Mar 2020 09:06:57 GMT

Hi Mayur,

Thank you for your feedback and our time.

Just a question when you say client certificate what is exactly could you be more specific as i don't have much info on it.

Currently our set up is i have a root ca and intermediate ca attached to the tls profile in gateway and the portal.

Do you want me to export the certificate and install on iphone and try ?

Re: Global Protect won't connect to Iphone MAC

SutareMayur — Fri, 13 Mar 2020 15:04:09 GMT

Hi @MilanP Are affected devices on iOS12 ? There are certain changes in this version of iOS if compare to older version. The certificate location of certificates in iOS 12 is different than older iOS version so you need to re-import certs.

Please refer this -

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000boSUCAY

Also https://live.paloaltonetworks.com/t5/General-Topics/GlobalProtect-5-0-for-iOS-12-and-User-Certificates/td-p/231155/page/2 talks about same issue.

Hope this resolves your issue!

Mayur