topic Re: Issue with User-ID mapping in General Topics

Issue with User-ID mapping

FarzanaMustafa — Wed, 18 Mar 2020 05:50:54 GMT

Currently in User-ID, one ip address is associated with three usernames.

Two of which are the hostnames of the computer and not the user so when the staff tries to access something, they are getting blocked. Do you have any suggestion to fix this? Clearly AD is pulling this information. Do I need to adjust something on Active Directory to fix this?

Re: Issue with User-ID mapping

kiwi — Wed, 18 Mar 2020 09:12:48 GMT

Hi @FarzanaMustafa ,

You can add users to the ignore_users_list ... this is commonly used to ignore service accounts:

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClklCAC

Hope this helps,

-Kiwi.