topic Re: Globalprotect, unable to connect in General Topics

Globalprotect, unable to connect

Juliette — Thu, 19 Mar 2020 09:51:09 GMT

Hi, I am not a techy person but I have to install Globalprotect in order to work from home, the error I'm getting is: Connection failed: No network connectivity. Please verify your network connection and try again.

I'm not sure what the problem is. Please HELP.

Re: Globalprotect, unable to connect

Mick_Ball — Thu, 19 Mar 2020 10:19:13 GMT

as a quick test, open a web browser and https:// to the portal address.

Re: Globalprotect, unable to connect

Juliette — Thu, 19 Mar 2020 10:27:35 GMT

I'm sorry, I don't get it. So I open a browser say, Google? And then what do I do next?

Re: Globalprotect, unable to connect

Mick_Ball — Thu, 19 Mar 2020 10:29:31 GMT

Have you installed the GP client yet?

Re: Globalprotect, unable to connect

Juliette — Thu, 19 Mar 2020 10:45:30 GMT

Yes, I did. I am on the step where the address must be entered on GP in order to access my work logins. And that's where I'm getting the error I initially mentioned. All my teammates were able to connect but all I'm getting is connection failed.

Re: Globalprotect, unable to connect

Mick_Ball — Thu, 19 Mar 2020 10:49:45 GMT

ok so yes open a browser to perhaps google.

in the address bar at the top of the page , it will probably say https://www.google.com or similar...

change this to https://your-portal-addree

Re: Globalprotect, unable to connect

Juliette — Thu, 19 Mar 2020 10:53:02 GMT

Well, initially we all had the portal with https:// from the beginning and it wasn't working for all of us. But when someone tried to just use the portal itself, w/o https, it worked for everyone except mine. I'm thinking if this has something to do with my laptop?

Re: Globalprotect, unable to connect

Mick_Ball — Thu, 19 Mar 2020 11:07:24 GMT

you do not need https:// when you put it into globalprotect. but you need to add it when you test with a browser.

on your start menu type "command"

click on command prompt,,,

and type

ping your portal address.

see what happens...

Re: Globalprotect, unable to connect

Juliette — Thu, 19 Mar 2020 11:29:38 GMT

I tried it. I did enter on the command prompt the portal and it said it is not recognized as an internal or external command...

Re: Globalprotect, unable to connect

Juliette — Thu, 19 Mar 2020 11:35:38 GMT

I re entered

ping portal address

And it said: ping request could not find host

Re: Globalprotect, unable to connect

Mick_Ball — Thu, 19 Mar 2020 11:36:48 GMT

ok now try ping www.google.com

Re: Globalprotect, unable to connect

Juliette — Thu, 19 Mar 2020 11:43:38 GMT

It said, ping request could not find host www.google.com. Please check the name and try again.

Y is that? It's only Google. 😞

Re: Globalprotect, unable to connect

Mick_Ball — Thu, 19 Mar 2020 11:45:42 GMT

is it your own computer or a works one.

can you browse to the internet, try amazon

Re: Globalprotect, unable to connect

Juliette — Thu, 19 Mar 2020 11:52:53 GMT

It's mine.

Wait I am so sorry I wasn't connected to the internet when I was trying the portal, again I'm sorry

So I did try again, ping portal and it showed some Results w the same. Msg below

Reply from (numbers) : destination net unreachable

Re: Globalprotect, unable to connect

Mick_Ball — Thu, 19 Mar 2020 12:29:16 GMT

OK so now you know you are connected to the internet, try https://your portal address in a web browser

Re: Globalprotect, unable to connect

Juliette — Thu, 19 Mar 2020 12:38:02 GMT

Ok so I did access it on a browser and working just fine

Re: Globalprotect, unable to connect

Mick_Ball — Thu, 19 Mar 2020 12:40:32 GMT

so i would retype the address in the GP client. make sure it is exact. copy from your browser address bar (without https://) and paste into GP.

Re: Globalprotect, unable to connect

Juliette — Thu, 19 Mar 2020 12:50:41 GMT

It's not working, I copied the exact thing w/o the https, I'm still getting the error, connection failed no network connectivity. Please verify your network connection and try again.

Re: Globalprotect, unable to connect

Mick_Ball — Thu, 19 Mar 2020 13:24:38 GMT

in your start menu, type services.

click on services and look for one called PANgps

right click and select restart.

then try to connect again.

if that is no good then perhaps uninstall and re-install.

Re: Globalprotect, unable to connect

Mick_Ball — Thu, 19 Mar 2020 13:29:00 GMT

you could also go to the settings in GP and select the troubleshooting tab. then select collect logs. when blue bar is full... select "open folder"

within the globalprotect folder you are looking for a file called pangps.

double click on the file, drop down to the last time you tried to connect and see if anything obvious, or post some of the errors.