Connection error 10022

Rick-Bristlenose — Sun, 15 Mar 2020 19:16:38 GMT

Have yet to see an answer to the 10022 error message. Here is my log. Can anyone help. I have contacted support staff at UW Madison and they sent something to paloalto. I thought I might get a quick response from this group. I may be working from home soon.

(T8800) 03/14/20 22:19:52:716 Info ( 246): InitWinConnection ...
(T8800) 03/14/20 22:19:52:716 Error( 250): Cannot connect to service, error: 10022
(T8800) 03/14/20 22:19:52:716 Debug( 542): CPanCommand::Send - not connected, and reintialized connection to service.
(T8800) 03/14/20 22:19:52:716 Debug( 569): Send command to Pan Service
(T8800) 03/14/20 22:19:52:716 Debug( 583): Command = <request><type>portal</type><portal>uwmadison.vpn.wisc.edu</portal><pid>1312</pid><path>C:\Users\Rick\AppData\Local\Palo Alto Networks\GlobalProtect\</path><cert-name>pan-none-cert-selected</cert-name><reconnect-gateway-only>no</reconnect-gateway-only><checkupdate>no</checkupdate><allow-cached-portal>yes</allow-cached-portal><remember-me>yes</remember-me><retrieve-cache-only>no</retrieve-cache-only><manual-select-gateway-ip></manual-select-gateway-ip><portal-certificate-verification>yes</portal-certificate-verification><win-user>Rick</win-user><user-profile-type>0</user-profile-type><preferred-gateway></preferred-gateway><preferred-gateway-address></preferred-gateway-address><proxy-auto-detect>1</proxy-auto-detect><proxy-config-url></proxy-config-url><proxy></proxy><proxy-bypass></proxy-bypass><saved-user></saved-user><saved-passwd></saved-passwd><portal-2fa>no</portal-2fa><use-ssl-tunnel>no</use-ssl-tunnel><pre-logon-then-on-demand>no</pre-logon-then-on-demand><domain>LAPTOP-DHCNDAS7</domain></request>
(T8800) 03/14/20 22:19:52:716 Error( 631): Send failed with error: 0

Re: Connection error 10022

jdelio — Thu, 19 Mar 2020 19:56:28 GMT

I researched this, and discovered the following..

GlobalProtect-Agent-error-Cannot-connect-to-service-error-10022

Symptom

Global Protect not able to reach the portal and keeps connecting.

Logs from PANGP shows:

(T8796) 30/08/19 05:49:46:934 Error( 366): Cannot connect to service, error: 10022
(T8796) 30/08/19 05:49:51:934 Info ( 362): InitConnection ...
(T8796) 30/08/19 05:49:51:934 Error( 366): Cannot connect to service, error: 10022
(T8796) 30/08/19 05:49:56:934 Info ( 362): InitConnection ...
(T8796) 30/08/19 05:49:56:934 Error( 366): Cannot connect to service, error: 10022
(T8796) 30/08/19 05:49:57:934 Debug( 229): CPanSocket::onConnect - return error code = 10060.

Cau se

This error means that the GP client can not communicate to the PanGPS process or the Pan agent is not able to start the PanGPS service in the client machine itself.

Resolution

Make sure that the PanGPS is started and running in Task Manager --> Services
if needed you can reinstall the Agent which will confirm that the process is started automatically.

PanGPS service should be listening on localhost port 4767. To check run the command on windows PC:

Netstat -an | find "4767"

the output should be as below for example:
TCP 127.0.0.1:4767 0.0.0.0:0 LISTENING
TCP 127.0.0.1:4767 127.0.0.1:49779 ESTABLISHED
TCP 127.0.0.1:49779 127.0.0.1:4767 ESTABLISHED

I also found this public article that states similar information:

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000Clk6CAC

I hope this helps a little..

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Connection error 10022

Re: Connection error 10022