topic Global Protect VPN connects and Jabber software fails to connect to servers in General Topics

Global Protect VPN connects and Jabber software fails to connect to servers

stjorgens — Thu, 19 Mar 2020 20:46:47 GMT

Jabber works perfectly inside my network but the second you attempt to connect over VPN it fails. Why does everything with PAN have to be so difficult.

Re: Global Protect VPN connects and Jabber software fails to connect to servers

OtakarKlier — Thu, 19 Mar 2020 21:17:00 GMT

Hello,

My guess its a security policy blocking you. Check the traffic logs and see why. Anytime you go from one zone to another, you need a security policy. Just need add the client vpn zone to the policy that allows jabber from the trust to untrust network.

Regards,

Re: Global Protect VPN connects and Jabber software fails to connect to servers

stjorgens — Thu, 19 Mar 2020 21:40:40 GMT

I found my VPN Access Security policy was the problem. the Service entry was set to application default. I changed this to Any. This resolved my issue. Not sure why though, but oh well.

Re: Global Protect VPN connects and Jabber software fails to connect to servers

david.lowery — Wed, 29 Dec 2021 16:06:02 GMT

Hi stjorgens, I wanted to thank you for taking the time to post the solution to your problem. This was my problem as well. Connecting to our internal CallManager cluster was failing until I changed the service category from "application-default" to "any.