Rasmgr GlobalProtect

BigPalo — Tue, 24 Mar 2020 18:44:59 GMT

Hi,

We are SNMP monitoring the number of users connected by GlobalProtect Gateway. Sometimes we see how the graph goes to 0 and recover the value some minutes later. No issues were reported by users connected by SSL-VPN.

So we are investigating if this is a issue about SNMP, GP service, etc...

Going to snmp.log we dont see anything about problems with snmp daemon.

At 10:30am aprox the issue happened

Going to system logs the only thing we see is about "ras initializating". So i dont know if this issue with the graph was caused about this event.

Why this rasmgr daemon is initializating? what this daemon does? is this a bug?

Re: Rasmgr GlobalProtect

kiwi — Thu, 26 Mar 2020 13:21:35 GMT

Hi @BigPalo ,

Please increase the debug level of rasmgr for further debug. (debug rasmgr on debug)

Furthermore, for bug confirmation you'll need to open a case with support.

Cheers,

Kiwi.

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Rasmgr GlobalProtect

Re: Rasmgr GlobalProtect