topic Re: GlobalProtect App Dynamic Configuration misses information for 'show-system-tray-notifications' in General Topics

GlobalProtect App Dynamic Configuration misses information for 'show-system-tray-notifications'

MikeMeredith — Thu, 26 Mar 2020 17:20:28 GMT

Hi!

Got a bit of a puzzling issue: This morning was committing a change when I got this mysterious error :-

"GlobalProtect App Dynamic Configuration misses information for 'show-system-tray-notifications'"

... repeated for each of the GlobalProtect portal agent configurations (six across two portals).

None of the changes I've made recently go anywhere near the GlobalProtect portals - there's been a change or two within the gateways but not the portals.

The dumped configuration (we check all changes into a repository) contains what I believe to be the right configuration :-

» grep system-tray owl.config
set global-protect global-protect-portal ThePortal client-config configs chromebooks gp-app-config config show-system-tray-notifications value no
set global-protect global-protect-portal ThePortal client-config configs globalprotect-testing gp-app-config config show-system-tray-notifications value no
set global-protect global-protect-portal ThePortal client-config configs Default gp-app-config config show-system-tray-notifications value no
set global-protect global-protect-portal AutoPortal client-config configs Windows-globalprotect-testing gp-app-config config show-system-tray-notifications value no
set global-protect global-protect-portal AutoPortal client-config configs Windows gp-app-config config show-system-tray-notifications value no
set global-protect global-protect-portal AutoPortal client-config configs Chromebooks gp-app-config config show-system-tray-notifications value no

Although the validate showed a failure, the actual commit worked (although it caused a few extra grey hairs).

It gets even weirder: A colleague was trying to find the relevant item within the GUI ("Show System Tray Notifications") and couldn't find it. Whilst it was in my browser initially, after closing the tab and re-opening it, it had disappeared!

Anyone see anything like this? Or am I going even madder?

Running 8.1.9 on PA5250s

Re: GlobalProtect App Dynamic Configuration misses information for 'show-system-tray-notifications'

BPry — Fri, 27 Mar 2020 00:30:18 GMT

Nope, ran into the same thing today as well. Solved it by simply using the GUI to go into the portal configuration, going into the agent configuration and simply clicking okay. That seemed to get things sorted, but didn't change anything within the XML configuration (where I actually make any changed) and allowed the validation error to clear.

Super annoying and took me way to long to get to the bottom of it, especially since it didn't change anything other than order in the XML between commits.

Re: GlobalProtect App Dynamic Configuration misses information for 'show-system-tray-notifications'

MikeMeredith — Fri, 27 Mar 2020 08:10:13 GMT

Thanks for that ... did the trick.

For completeness, it is necessary to go into each agent configuration in turn and do the "Okay" thing.

Guess this is one downside to my habit of always cancelling out when I'm not making changes!

Re: GlobalProtect App Dynamic Configuration misses information for 'show-system-tray-notifications'

DidierEymery1 — Fri, 27 Mar 2020 11:40:17 GMT

Hello

it's not ok for me

i still have the same problem

pan-os 8.1.13

Re: GlobalProtect App Dynamic Configuration misses information for 'show-system-tray-notifications'

nikoo — Fri, 27 Mar 2020 14:19:17 GMT

9.0.7 @ PA-3020 - today the same warning popped up, but recommendation didn't seem to help. Also tried changing App configuration, committing and changing it back - still the same.

Re: GlobalProtect App Dynamic Configuration misses information for 'show-system-tray-notifications'

KC-MALL — Fri, 27 Mar 2020 15:40:03 GMT

I just started having this pop up on three different PAs this week. I generally hit cancel as well but your recommendation did work for me. - Thank you.

Re: GlobalProtect App Dynamic Configuration misses information for 'show-system-tray-notifications'

EugeneSourman — Fri, 27 Mar 2020 18:03:00 GMT

Had the same issue today in Panorama/Prisma Access. The solution worked for us as well.

Re: GlobalProtect App Dynamic Configuration misses information for 'show-system-tray-notifications'

ADMWGT — Mon, 30 Mar 2020 03:46:40 GMT

Yeah solution fixed for me too.

Many thanks.

Re: GlobalProtect App Dynamic Configuration misses information for 'show-system-tray-notifications'

Fedor_Travinsky — Mon, 30 Mar 2020 17:24:00 GMT

Actually, according to the commit preview, after the steps you provided device has deleted "show-system-tray-notifications" from the config!

Re: GlobalProtect App Dynamic Configuration misses information for 'show-system-tray-notifications'

tszafa — Tue, 31 Mar 2020 15:31:30 GMT

Worked for us. Thanks.

Re: GlobalProtect App Dynamic Configuration misses information for 'show-system-tray-notifications'

HW-ChrisME — Wed, 01 Apr 2020 07:28:05 GMT

Problems came with the update from 8.0.x to 8.1.13.

This workaround worked for me today.

Re: GlobalProtect App Dynamic Configuration misses information for 'show-system-tray-notifications'

RichUpshaw — Thu, 02 Apr 2020 22:58:06 GMT

Just a bit more insight into this issue. 3 portals were showing the message so I wanted to see what change the recommended solution in this thread was making.

Portal 1 - Went to agent settings, clicked ok and noticed the commit link went blue.

It appears that the xml was not in the correct order and this "OK" click rearranges it.

Re: GlobalProtect App Dynamic Configuration misses information for 'show-system-tray-notifications'

spellm — Tue, 07 Apr 2020 19:52:20 GMT

I had the same issue come up today, and the previous fix worked. just going in and opening each agent configuration and clicking ok for all of them and then comitting fixed it.

Re: GlobalProtect App Dynamic Configuration misses information for 'show-system-tray-notifications'

ice-quake — Fri, 10 Apr 2020 00:13:22 GMT

(4/4/2020) Beginning with Applications and Threats content release version 8252, the dynamic configuration for System Tray Notification in the GlobalProtect app is removed (this option was deprecated starting in GlobalProtect app 4.1). You should expect to see a commit warning message ("GlobalProtect App Dynamic Configuration misses information for 'show-system-tray-notifications'") after you update to this or a later content release version. To permanently dismiss this warning message when it first appears, run the following CLI command in configuration mode:
delete global-protect global-protect-portal "<portal name>" client-config configs "<agent-config-name>" gp-app-config config show-system-tray-notifications

Re: GlobalProtect App Dynamic Configuration misses information for 'show-system-tray-notifications'

nhinman — Wed, 15 Apr 2020 00:49:07 GMT

Did not work for us. We are on 8.1.13. 3020 HA pair.

Re: GlobalProtect App Dynamic Configuration misses information for 'show-sy

mark.naumowicz — Sat, 06 Jun 2020 04:54:59 GMT

Just to qualify, what specifically worked for me, was the following;

Open each Portal Configuration>Network tab>GlobalProtect>Portals>click on each Porta>click on Agent>open the Agent listed under Configs>from the Configs window click on OK, then click OK to close the Portal Configuration screen>Commit changes to device.

Hope this helps someone.

Re: GlobalProtect App Dynamic Configuration misses information for 'show-sy

shawnhafen — Sun, 07 Jun 2020 18:26:54 GMT

This solution seemed to do the trick for me on the 220, will try this on the 5050s as well. thanks!

Re: GlobalProtect App Dynamic Configuration misses information for 'show-sy

NateNewman — Mon, 08 Jun 2020 21:26:24 GMT

We were able to resolve this by performing a content update and then committing.

Re: GlobalProtect App Dynamic Configuration misses information for 'show-sy

emre.ozel — Mon, 06 Jul 2020 12:23:37 GMT

Do not worry, you can follow the link below for the solution:

Yes, the solution is that simple 🙂🙂

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000PPUTCA4

Re: GlobalProtect App Dynamic Configuration misses information for 'show-sy

MP18 — Mon, 06 Jul 2020 13:14:47 GMT

Seems PA have this KB now for how to fix this issue from CLI and GUI

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000PPUTCA4