topic Re: Content & Antivirus update failing in General Topics https://live.paloaltonetworks.com/t5/general-topics/content-antivirus-update-failing/m-p/11157#M8207 <HTML><HEAD></HEAD><BODY><P>There is an open bug for this issue, usually associated with having issued the CLI command "reset private data."&nbsp;&nbsp; The directory /opt/pancfg/var/ is either removed or corrupted.&nbsp; Support may be able to make a new directory for you as a work around, if you'll contact them.</P></BODY></HTML> Tue, 18 May 2010 22:15:22 GMT nrice 2010-05-18T22:15:22Z Content & Antivirus update failing https://live.paloaltonetworks.com/t5/general-topics/content-antivirus-update-failing/m-p/11156#M8206 <HTML><HEAD></HEAD><BODY><P>Hello,</P><P></P><P>I have got content and antivirus failing each and every time on a 3.1.0 system.</P><P>i forced the upgrade several times, but i keep getting the following error:</P><P></P><P></P><P style="text-align: left;"></P><P>13:54:59&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 61&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Install&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; FIN&nbsp;&nbsp; FAIL 13:56:11&nbsp; Warnings:</P><P>Details:content update failed with the following messages:</P><P>""error: can't create transaction lock on /opt/pancfg/var/lib/rpm/__db.000</P><P></P><P>Failed to install package&nbsp; panup-all-antivirus-211-238.tgz</P><DIV> </DIV><P></P><P></P><P>please advise.</P><P>Thanks</P></BODY></HTML> Tue, 18 May 2010 09:57:30 GMT https://live.paloaltonetworks.com/t5/general-topics/content-antivirus-update-failing/m-p/11156#M8206 vinesh 2010-05-18T09:57:30Z Re: Content & Antivirus update failing https://live.paloaltonetworks.com/t5/general-topics/content-antivirus-update-failing/m-p/11157#M8207 <HTML><HEAD></HEAD><BODY><P>There is an open bug for this issue, usually associated with having issued the CLI command "reset private data."&nbsp;&nbsp; The directory /opt/pancfg/var/ is either removed or corrupted.&nbsp; Support may be able to make a new directory for you as a work around, if you'll contact them.</P></BODY></HTML> Tue, 18 May 2010 22:15:22 GMT https://live.paloaltonetworks.com/t5/general-topics/content-antivirus-update-failing/m-p/11157#M8207 nrice 2010-05-18T22:15:22Z