topic Re: Global Protect with Outlook 2013 in General Topics

Global Protect with Outlook 2013

jmwilliams — Tue, 13 Aug 2013 13:53:48 GMT

Hello,

We are running global protect on our Windows 8 tablet devices.

All works well except for when the user switches from the internal connection to the external 3g connection

Once disconnected MS Outlook will prompt for domain username & password.

Any solutions to this?

Thanks

Re: Global Protect with Outlook 2013

Retired Member — Tue, 13 Aug 2013 14:06:29 GMT

Did you check Outlook setting on security / User identification / "Always prompt for logon credentials" is selected or not.

This issue is not related to Global protect as I understand.

Re: Global Protect with Outlook 2013

SMF — Wed, 23 Oct 2013 17:37:13 GMT

Normally, this is an Outlook 2013 issue and is also present in Outlook 2010 to a (usually) lesser extent. If there is a policy (Active directory or Exchange) that prohibits the saving of passwords the password won't be saved despite the fact that the option is still selectable. Microsoft has indicated that its the behavior of the interface.

When you change connections from the internal network to the external network Outlook sees that as a new connection (even if its to the same Exchange server from the same workstation with the same user ID) and will prompt you again for the password if that policy is set.