topic Re: Incorrect URL re-categorization in General Topics

Incorrect URL re-categorization

clivebastin — Fri, 03 Apr 2020 16:29:18 GMT

Does anyone know how to challenge an incorrect URL re-categorization please?

Re: Incorrect URL re-categorization

SutareMayur — Sat, 04 Apr 2020 08:21:10 GMT

A category change request can be submitted at https://urlfiltering.paloaltonetworks.com/ . Once you raise change request, PAN-DB does analysis of the URL for which you are requesting a category change. If PAN-DB validates that the new category request is accurate, then change gets approved. If PAN-DB doesn't find it accurate, then the change request will be reviewed by Palo Alto research team.

Hope it helps!

Mayur

Re: Incorrect URL re-categorization

clivebastin — Mon, 06 Apr 2020 11:17:36 GMT

Hi @SutareMayur ,

Thank you for your reply.

Unfortunately my request for re-categorisation is being denied.

We need this for our local COVID-19 support group.

Do you know how I can challenge this please?

Clive

Re: Incorrect URL re-categorization

SutareMayur — Mon, 06 Apr 2020 12:03:24 GMT

What is the current category of url ?

Mayur

Re: Incorrect URL re-categorization

clivebastin — Mon, 06 Apr 2020 12:06:57 GMT

'Questionnable'

Re: Incorrect URL re-categorization

SutareMayur — Mon, 06 Apr 2020 12:45:10 GMT

@clivebastin If your request is already denied by PA then i don't think you can change category of the url. May be content of URL is not matching with the category that you are looking for.

Mayur