topic Re: GP portal not accessable in General Topics

GP portal not accessable

Jafar_Hussain — Tue, 31 Mar 2020 12:50:31 GMT

Dear All,

I am trying to access the GP portal but getting an error, site not reachable.

I have performed some troubleshooting and took packet capture between the client and the portal address and found TCP handshake is not complete. below is the screenshot.

has anyone give me suggestion on this.

Re: GP portal not accessable

kiwi — Wed, 01 Apr 2020 13:24:00 GMT

Hi @Jafar_Hussain ,

Please check out this article:

Troubleshooting GlobalProtect

I believe you're at this stage:

6) If the SYN packet is going out and no ACK is received, move to the firewall and see if the sessions are getting formed, and if packets are getting dropped. Use dataplane debugs or captures combined with global counters to check the same. Check security policies, NAT, etc. to make sure traffic is not getting dropped.

Cheers,

-Kiwi.

Re: GP portal not accessable

Jafar_Hussain — Sat, 04 Apr 2020 19:57:12 GMT

@kiwiThanks for your reply.

I have added the reverse route then the issue has been resolved.