topic Re: GlobalProtect VPN gives error until I repair client. Why? in General Topics

GlobalProtect VPN gives error until I repair client. Why?

anticlient — Sun, 05 Apr 2020 12:10:55 GMT

Hello,

After covid, we started to work from home. But my problem is, I have to repair client whenever I restart my computer. Otherwise, It stucks in this screen until I repair it.

Log says, "(T2668) 04/05/20 15:07:07:396 Debug( 268): CPanSocket::onConnect - return error code = 10049."

Honestly, I have no idea what problem is.

Re: GlobalProtect VPN gives error until I repair client. Why?

vathreya — Mon, 06 Apr 2020 02:59:56 GMT

Hi,

Can you explain what you mean by repairing the client? Is the portal reachable?

Re: GlobalProtect VPN gives error until I repair client. Why?

anticlient — Mon, 06 Apr 2020 19:26:32 GMT

Yes, portal is reachable. As far as I can see that I got some kind of error that blocks my client to connect to portal.

I have globalprotect.msi file, I just right click it and select repair. It repairs something than requires restart, after that everything works until next restart. I've been working like this for 2 weeks.

Re: GlobalProtect VPN gives error until I repair client. Why?

vathreya — Mon, 06 Apr 2020 19:45:03 GMT

Once you restart and GlobalProtect is 'repaired', do you know when it stops working?

Re: GlobalProtect VPN gives error until I repair client. Why?

ALLADASAINITIN — Tue, 07 Apr 2020 00:48:51 GMT

Hello,

Looking at the socket error, I believe that the GP agent isn't able to establish connect to PanGPS services on TCP 4767 as outlined in:

Link .

Did you try checking your local machine if this port is being listened? If you don't see it, you may have to re-install your GP on your machine.

It would be handy if you can share the truncated portion of your PanGPS logs as well..

Thank you.

Re: GlobalProtect VPN gives error until I repair client. Why?

anticlient — Tue, 07 Apr 2020 08:53:33 GMT

Yes, after restart, it stops working. I disconnect several times in a day without restart and i can reconnect again. When I restart my computer, it fails.

Re: GlobalProtect VPN gives error until I repair client. Why?

vathreya — Tue, 07 Apr 2020 15:34:31 GMT

Are you also running any scripts upon restarting your computer?

Can you share PanGPS truncated logs?