topic Re: User showing unknow. in General Topics

User showing unknow.

CyberEye — Wed, 08 Apr 2020 08:42:33 GMT

Dear Fox,

After 2 minutes not able to access the internal resource through Global protect VPN. While investigation I found the user is showing unknown (>show user ip-user-mapping ip x.x.x.x) Attached screenshots name"User-id-01".

using the local authentication method for global protect VPN and configured connection timed out greater than 30 minutes(attached screenshots named "User-id Connection setting").

As a workaround removed the usernames from the policy. Did anyone face this similar issue? Appreciated if anyone gives the solution

User-id Connection setting

User-id-01

Thankx,

Robin

Re: User showing unknow.

kiwi — Wed, 08 Apr 2020 13:21:01 GMT

Hi @CyberEye ,

Could you possible be running into this issue ?

UNKNOWN USER FOR USER-ID IP-USER MAPPING CACHE TIMERS

Hope this helps,

-Kiwi.

Re: User showing unknow.

CyberEye — Sun, 12 Apr 2020 05:37:41 GMT

@kiwi

Thanks for your reply. As I mentioned am using local DB profile for the VPN users authentication.I Hope the document which you shared is not applicable in this scenario.

Thanks,

RBK

Re: User showing unknow.

CyberEye — Wed, 15 Apr 2020 15:34:13 GMT

Dear Friends,

The issue has been resolved after upgrading 9.0.6 from 9.05.

Thanks for all the inputs