topic Re: PAN-DB is not connect to cloud in General Topics

PAN-DB is not connect to cloud

Joshan_Lakhani — Tue, 14 Apr 2020 10:28:40 GMT

DB Cloud is not connected as i have 9.0.3h3 version. And this command is also not running. Please suggest

request url-filtering download paloaltonetworks region <region_name>

Re: PAN-DB is not connect to cloud

SutareMayur — Tue, 14 Apr 2020 10:52:35 GMT

@Joshan_Lakhani,

Please check few points like,

1. DNS is configured on device and it is working properly.

2. try to ping "s0000.urlcloud.paloaltonetworks.com" from management interface or interface which is customized under Service Route Config.

3. If possible check NTP status as well.

4. Then check download database status by using below command.

request url-filtering download status vendor brightcloud

Hope it helps!

Mayur

Re: PAN-DB is not connect to cloud

Joshan_Lakhani — Tue, 14 Apr 2020 11:06:05 GMT

Thanks you reply

1. DNS is configured on device and it is working properly.

As we have see that dynamic update all are working fine.

2. try to ping "s0000.urlcloud.paloaltonetworks.com" from management interface or interface which is customized under Service Route Config.

Yes it Ping

3. If possible check NTP status as well.

Clock is also configure properly

4. Then check download database status by using below command.

request url-filtering download status vendor brightcloud

As we have PAN-DB license so it's bright cloud is working or not.

After upgrading from PAN Os 8.1.x to 9.0.3 h3 we are facing this issue please suggest. As i read the some KB file and found that after retrieve license and download DB seed and then activity license is it's help are not.

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClIdCAK

Re: PAN-DB is not connect to cloud

SutareMayur — Tue, 14 Apr 2020 13:19:54 GMT

@Joshan_Lakhani,

I dont think there is issue with the code. One of my gateway is also on same version since long time and did not faced this issue.

What do you see under system logs by filtering subtype as 'url-filtering'?

Also look at below article if it helps you,

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000PN3LCAW

Mayur

Re: PAN-DB is not connect to cloud

Joshan_Lakhani — Tue, 14 Apr 2020 13:27:09 GMT

we cannot see that system logs b/c After three month we have see this issue before it not working.

Re: PAN-DB is not connect to cloud

SutareMayur — Wed, 15 Apr 2020 04:34:51 GMT

@Joshan_LakhaniHave you checked the KB article given in my earlier response?

Mayur

Re: PAN-DB is not connect to cloud

Joshan_Lakhani — Thu, 16 Apr 2020 06:01:57 GMT

Thank you for reply

As we find this issue in system logs.

And also see the KB which you provide me in previous reply.

Re: PAN-DB is not connect to cloud

SutareMayur — Thu, 16 Apr 2020 07:39:42 GMT

@Joshan_Lakhani,

As already said, one of my firewall is running on same version since long time and i am not seeing any such issue with it. When i am checking URL cloud status on it, it is showing connected to cloud server " serverlist.urlcloud.paloaltonetworks.com".

You can try once by manually specifying PAN-DB server under below tab and check if firewall shows connected. Personally i never did this but you can give a try. This setting is available under Device - Setup - Content-ID.

If you still face same issue, i would recommend you to connect with support TAC.

Mayur

Re: PAN-DB is not connect to cloud

rdeora — Tue, 17 Nov 2020 22:23:40 GMT

debug device-server pan-url-db cloud-reelect >>Try this.

and if you want to know the exact reason behind connectivity issues then check the devsrvr logs

Re: PAN-DB is not connect to cloud

harvellb — Wed, 08 Jun 2022 20:32:20 GMT

Sorry for the necro but I had similar issue after failing to passive firewall. Cloud was not connected and the below command fixed my issue. This all occurred after a long outage on the core switch and the firewall did not have access out.

"debug software restart process device-server"

PAN OS 9.0.9-h1

I hope this helps someone because I looked everywhere and did not run across this command till I opened a TAC case.

Re: PAN-DB is not connect to cloud

Rafael_Sacchi — Fri, 12 Aug 2022 14:40:37 GMT

For me what was causing this was the missing of the app "pan-db-cloud" at the Security Policy rule, hope that help.