topic Re: Nike Plus in General Topics

Nike Plus

david_scott — Mon, 24 Sep 2012 20:50:57 GMT

I have a Palo Alto 2050, software version 4.1.6

I have a user behind my Palo who can't log on to his Nike+ account. When he attempts to log on he gets redirected back to the sign on page continually. We've tested this outside the firewall and he has no problem. Anyone else seen this problem

Thank you,

David Scott

Re: Nike Plus

sdurga — Mon, 24 Sep 2012 21:27:54 GMT

David,

Did you check you the traffic logs/ threat logs and see if there any drops for this traffic ?.

Re: Nike Plus

david_scott — Mon, 24 Sep 2012 21:35:06 GMT

Yes, I did, but it there are no drops/blocks for the traffic.

Re: Nike Plus

sdurga — Mon, 24 Sep 2012 22:24:56 GMT

If the issue is happening with only one particular website for the user and all other websites are working fine then we can rule out things like routing and nat. With regards to this website check also url filtering logs if you are blocking any there. And also try different browsers and see if that helps. You can also see the session info from cli which also has a lot of info. And lastly packet captures on the firewall with src and dst filters to see the drops.

Thanks,

Sandeep T

Re: Nike Plus

mbutt — Mon, 24 Sep 2012 23:44:44 GMT

Hi David,

Try clearing the URL cache by using the following command from CLI and see if that helps

clear url-cache all

Thank you

mbutt

Re: Nike Plus

david_scott — Mon, 01 Oct 2012 22:06:45 GMT

Thank you for all your suggestions.

I've checked packets, and nothing is getting dropped or blocked. The traffic appears to be normal (443/http) except for an occasional packet that's getting labeled as "GoToMeeting". Weird.

I cleared the URL cache.

But I still get the same redirect back to the login URL whenever I try to login behind my firewall. Any other suggestions?