topic user-id agent connection issues in General Topics https://live.paloaltonetworks.com/t5/general-topics/user-id-agent-connection-issues/m-p/11282#M8299 <HTML><HEAD></HEAD><BODY><P>Hi,</P><P></P><P>We are trying to connect our PAN 2050 OS 4.0.9 to a couple of user-id agent version 4.1.3. The connection is not established and the agent logs reports:</P><P></P><P>Device thread 1 SSL no certificate</P><P>Device thread 1 reply ver 5 msg with max ver 5, msg type 6</P><P>Failed to read message msg header. error -1</P><P>Device thread 1 SSL shutdown</P><P></P><P>The PAN "show user userid-agent statistics" reports:</P><P></P><P>Connection&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : Not Connected&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Version&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : &lt;Unknown&gt;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; number of connection tried&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : 41788&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; number of connection succeeded&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : 0&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; number of connection failed&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : 41788&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; number of user ip mapping messages received&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : 0&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; number of user ip mapping add entries received&nbsp;&nbsp;&nbsp; : 0&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; number of user ip mapping del entries received&nbsp;&nbsp;&nbsp; : 0&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; number of ip msgs rcvd but failed to process&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : 0&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; number of status messages received&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : 0&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; number of request of ip mapping messages sent&nbsp;&nbsp;&nbsp;&nbsp; : 0&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; number of request of all ip mapping messages sent : 0&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; number of request of status messages sent&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : 0</P><P></P><P>Any clue? Thanks!</P></BODY></HTML> Sun, 26 Feb 2012 18:46:23 GMT ajripa 2012-02-26T18:46:23Z user-id agent connection issues https://live.paloaltonetworks.com/t5/general-topics/user-id-agent-connection-issues/m-p/11282#M8299 <HTML><HEAD></HEAD><BODY><P>Hi,</P><P></P><P>We are trying to connect our PAN 2050 OS 4.0.9 to a couple of user-id agent version 4.1.3. The connection is not established and the agent logs reports:</P><P></P><P>Device thread 1 SSL no certificate</P><P>Device thread 1 reply ver 5 msg with max ver 5, msg type 6</P><P>Failed to read message msg header. error -1</P><P>Device thread 1 SSL shutdown</P><P></P><P>The PAN "show user userid-agent statistics" reports:</P><P></P><P>Connection&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : Not Connected&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Version&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : &lt;Unknown&gt;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; number of connection tried&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : 41788&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; number of connection succeeded&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : 0&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; number of connection failed&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : 41788&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; number of user ip mapping messages received&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : 0&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; number of user ip mapping add entries received&nbsp;&nbsp;&nbsp; : 0&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; number of user ip mapping del entries received&nbsp;&nbsp;&nbsp; : 0&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; number of ip msgs rcvd but failed to process&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : 0&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; number of status messages received&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : 0&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; number of request of ip mapping messages sent&nbsp;&nbsp;&nbsp;&nbsp; : 0&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; number of request of all ip mapping messages sent : 0&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; number of request of status messages sent&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : 0</P><P></P><P>Any clue? Thanks!</P></BODY></HTML> Sun, 26 Feb 2012 18:46:23 GMT https://live.paloaltonetworks.com/t5/general-topics/user-id-agent-connection-issues/m-p/11282#M8299 ajripa 2012-02-26T18:46:23Z Re: user-id agent connection issues https://live.paloaltonetworks.com/t5/general-topics/user-id-agent-connection-issues/m-p/11283#M8300 <HTML><HEAD></HEAD><BODY><P class="MsoPlainText">Hi...The agent is not backward compatible, but PANOS is. You can use PANOS 4.0 with a 3.1 agent, but not the other way around.&nbsp; Thanks.</P></BODY></HTML> Mon, 27 Feb 2012 04:29:29 GMT https://live.paloaltonetworks.com/t5/general-topics/user-id-agent-connection-issues/m-p/11283#M8300 rmonvon 2012-02-27T04:29:29Z