TSF file has entry of Core files but downloaded bundle says otherwise

Pradeepkumar064 — Sat, 09 May 2020 05:36:43 GMT

Dear Patrons,

I had an issue with PA where secondary active firewall stopped processing the traffic and unable to access the device from remote as well.

We did a hard reboot to bring up the device and the connection restored successfully, but we wanted to investigate hence downloaded the Tech Support file and found HA2 went down, and also there is core file generated for the same timing as below,

/opt/dpfs/var/cores/old:

total 34M

-rw-rw-rw- 1 root root 19M Apr 15 15:29 core.1238

-rw-rw-rw- 1 root root 44M Apr 15 15:29 core.1234

-rw-rw-rw- 1 root root 20M Apr 15 15:29 core.11976

But the path doesn't have the files in it.

Did anyone came across this issue?

Running PANOS version is 8.1.8

Re: TSF file has entry of Core files but downloaded bundle says otherwise

nextgenhappines — Sun, 10 May 2020 11:13:51 GMT

@Pradeepkumar064

I don't believe the core files are included as part of the tech support file. Please see this link for how to download the core files,

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClfUCAS

topic TSF file has entry of Core files but downloaded bundle says otherwise in General Topics

TSF file has entry of Core files but downloaded bundle says otherwise

Re: TSF file has entry of Core files but downloaded bundle says otherwise