topic Re: Unable to disconnect Global Protect in Linux machine in General Topics

Unable to disconnect Global Protect in Linux machine

Sethupathi — Thu, 12 Dec 2019 07:55:22 GMT

Hi Team,

I have configured GP using "On demand" method when I tried to disconnect GP by ran the command (

user@linuxhost:~$globalprotect disconnect ) getting below error,

sweekrit@sweekrit-HP-240-G6-Notebook-PC:~$ globalprotect show --error
Unable to establish a new GlobalProtect connection as a GlobalProtect connection is already established from this Linux system by the same user or another user.
sweekrit@sweekrit-HP-240-G6-Notebook-PC:~$

Before connection method was "Always ON" I tried by changing "ON Demand" method but it didn't help.

below is the configuration snapshot.

When ever I tried to connect with different gateway I used to restart the machine.

Is there any way to disconnect GP on linux machine instead of rebooting the system?

I had verified all queries on community but there is no accepted solutions.

Can anyone help us here.

Regards,

Sethupathi M

Re: Unable to disconnect Global Protect in Linux machine

reaper — Thu, 12 Dec 2019 13:10:51 GMT

$globalprotect disconnect should work as expected, have you tried adding 'sudo' or $globalprotect disable ?

Re: Unable to disconnect Global Protect in Linux machine

batd2 — Wed, 13 May 2020 17:16:05 GMT

@Sethupathi Did you manage to resolve the issue?

I am getting the same error message and even "globalprotect disable" or "disconnect" does not work and returns the message below:

"Unable to establish a new GlobalProtect connection as a GlobalProtect connection is already established from this Linux system by the same user or another user."

I am running the latest 5.1.2 linux app.

Re: Unable to disconnect Global Protect in Linux machine

Abdul_Razaq — Thu, 14 May 2020 05:54:16 GMT

Hi @Sethupathi ,

By any chance you have reconnected to portal after the config change from 'always ON' to 'On demand'. The client might have old app configuration.

Re: Unable to disconnect Global Protect in Linux machine

batd2 — Thu, 14 May 2020 14:29:54 GMT

@Abdul_Razaq

The config is definitely set to "on-demand". I did it lot of time, I uninstalled GlobalProtect app, ensured that all files are deleted. Then installed it again, connected to portal and everything works fine. As long as I reboot the machine, it gets back to the error message. Reinstalling fixes it until the next reboot.

Re: Unable to disconnect Global Protect in Linux machine

Sethupathi — Fri, 15 May 2020 05:17:56 GMT

Hi Batd2,

This issue persist when not exiting globalprotect prompt-mode properly.

If you enter into the interaction prompt you have to quit it properly (don't use cntl+c <-- if you use cntl+c it'll stopped not quit the process will hang)

you have to kill it using of below command,

PC:~$ ps aux | grep global protect <----- verify the process
then kill it

PC:~$ globalprotect disconnect <-------- if on demand mode

PC:~$ globalprotect disable <-----------if always on mode

PC:~$ globalprotect show --details
PC:~$ globalprotect show --status

To connect use below command,

PC:~$ globalprotect connect --portal <portal ip>

Regards,

Sethupathi