Email Scheduler Not Working Consistantly

Matthew_Crowson — Fri, 15 May 2020 16:02:37 GMT

Hey Everyone,

I am running into an issue where custom reports that I have built that are sent on a daily basis aren't being sent consistently.

I have 3 different Email Server profiles being used in four different Email Schedulers sending two different custom reports due to the limitations of allowed addresses in Email Server profiles and only being able to use one profile per Scheduler. One of the Email Server profiles is being sent both reports using two different schedulers but in some cases they will receive one report but not the other. When looking in the logs it will show corroborating evidence that it was able to send one but not the other.

(The addresses have been blurred out but they are the same in both log entries)

(If I send a test email using both schedulers, the addressees will receive both with no issues)

Looking at another profile on another scheduler being sent the same report on the same day, I will see that the addresses in that Email Server profile receive the report.

From looking at all this it makes me think it's something with the Scheduler. Has anyone seen this before?

Also without making any changes, a report will be sent fine one day, fail the next, and then work again the 3rd day using the same Scheduler.

We are on 8.1.10

PA-850

Re: Email Scheduler Not Working Consistantly

BPry — Sun, 17 May 2020 02:29:50 GMT

@Matthew_Crowson,

The firewall doesn't have any sort of "retry" mechanism like a normal SMTP transport, so if it can't connect to your SMTP relay when it attempts to connect you'll get the failure message. I would make sure that the communication between the firewall and your SMTP relay isn't being interrupted and that your SMTP relay is actually accepting the traffic the first time.

Re: Email Scheduler Not Working Consistantly

Matthew_Crowson — Mon, 18 May 2020 15:44:57 GMT

Thanks @BPry for the advice. I will look into that and will put an update after testing.

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Email Scheduler Not Working Consistantly

Re: Email Scheduler Not Working Consistantly

Re: Email Scheduler Not Working Consistantly