Superuser cannot access Edge FW

amy.hazelwood — Mon, 18 May 2020 15:08:09 GMT

Our PAs were recently setup by a now former contractor and all templates appear to be the same. However, while our new contractor is able to access all of the internal FWs, he is not able to access our edge FW. Any ideas?

Re: Superuser cannot access Edge FW

jmolefe — Mon, 18 May 2020 15:38:10 GMT

Hi @amy.hazelwood

This could be due to a lot of factors and u don’t mention much in your post.

- Is it permission based (can they at least reach the login page)?

- And from where is the new contractor trying to access the edge FW? Some security policy could be blocking that new and unknown object (try checking that as well)

- I wouldn’t think the previous contractor altered any management interface profiles. But give that a peak as well and make sure relevant services are enabled.

Ps. I’m assuming network reachability has been tested and is not the issue in the above.

Please revert back and let us know how it went 😄

Regards

John.

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Superuser cannot access Edge FW

Re: Superuser cannot access Edge FW