topic Re: HA Status Options UnKnown or Down in General Topics

HA Status Options UnKnown or Down

thambright — Fri, 29 May 2020 16:43:22 GMT

I have a pair of Palo-220's that I've pushed my templates to from Panorama and now the HA options on both devices are in an UnKnown or Down state. These templates have been pushed out to multiple other pairs I have setup alos but this pair is only one to have the issue. I have a case open and have been on hold with Support now for over an hour so wanted to throw this out and see if anyone else has ran into this.

Re: HA Status Options UnKnown or Down

BPry — Fri, 29 May 2020 17:33:07 GMT

@thambright,

Not much to troubleshoot in your post. Without knowing how you've actually configured HA settings and what the device config is actually stating, there is a number of things that could have gone wrong or were configured incorrectly.

Re: HA Status Options UnKnown or Down

thambright — Fri, 29 May 2020 17:41:02 GMT

Would be glad to share the config, same HA configuration I've placed on the other 20 pairs of Palo 220's I configured recently. Nothing to complicated in the setup and have link lights on the HA ports configured.

Re: HA Status Options UnKnown or Down

BPry — Fri, 29 May 2020 17:53:46 GMT

@thambright,

Ya, your configuration looks perfectly fine from that side of things. I would take a look at the ha_agent log file (less mp-log ha_agent.log) and see if that actually has anything pointing towards an issue with the process.

Re: HA Status Options UnKnown or Down

thambright — Fri, 29 May 2020 18:45:59 GMT

Thanks for the info, tried a few more things and still no go. Still on hold with Support now for 3hr and 15min so as soon as I get assistance to figure this out I'll post.

Re: HA Status Options UnKnown or Down

thambright — Thu, 04 Jun 2020 17:38:08 GMT

So after couple hours with tech we decided the issue is with one of the Palo's. Last couple interfaces will not pass traffic. Moved to other interfaces and was able to get HA working.