topic Re: Block Page not always displayed in General Topics

Block Page not always displayed

Marc.Luecke — Thu, 04 Jun 2020 14:24:19 GMT

Hi,

I have the problem that for some URLs I get a block Page and for other URLs I get the "Error secure connection failed" Message.

Both responses have the same session end reason: decrypt-cert-validation.

As this happens regarding SSL connections I use a decryption Profile with checked:

Block sessions with expired certificates

Block sessions with untrusted issuers

Block sessions with unknown certificate status

Block sessions on certificate status check timeout

I tried with Firefox and Chrome and got the explained result.

The Internet Explorer seems to always show the requested block page.

Can someone maybe explain why this is happening and maybe how I can for example get Firefox to always show the block page?

Best regards,

Marc

Re: Block Page not always displayed

BPry — Thu, 04 Jun 2020 16:18:20 GMT

@Marc.Luecke,

Do you utilize a web proxy at all on the browsers that aren't working as expected?

Re: Block Page not always displayed

upelister — Fri, 05 Jun 2020 07:01:56 GMT

Hello,

Client should trust, the ssl certificate presented from firewall, Firefox keeps certificates on seperate store when importing proccess select all the checkboxes.

Other possible reasons are;

there another device which is making ssl inspection between client and firewall, or between firewall and the destination server.
if firewall and clients are on different location maybe a mpls connection, routing problems coauses this error which i experienced before. SSL connection is sensitive to routing problems.

Re: Block Page not always displayed

Marc.Luecke — Fri, 05 Jun 2020 09:08:55 GMT

Unfortunately there is no web proxy used.

But thanks for the hint 🙂

Best regards,

Marc

Re: Block Page not always displayed

Marc.Luecke — Fri, 05 Jun 2020 09:35:17 GMT

Hi,

the Certificate is installed to the trusted certificate store of Firefox.

There are no other devices installed between client and FW or FW and destination.

I have to inform myself about the locations.

Please don't misunderstand the issue as this is about that, for the same session end reason, I get two different outputs. Sometimes the Error message, sometimes the block page and I would like to always get the block page.

It seems to work fine in the Internet Explorer, so I am kind of confused.

Edit: I have check the "Strip ALPN" Option in the Decryption Profile and it works for now.

Maybe because now HTTP1 is used?

Is it possible that the NGFW has problems with HTTP2 ?

Best regards,

Marc