topic Re: Not able to download GP data file in General Topics

Not able to download GP data file

BigPalo — Tue, 23 Jun 2020 13:35:12 GMT

Hi,

We tried to schedule "download and install" for GP data file but we can not see any GP data file version in dynamic updates. We are using the GP gateway trial (3months) license. It could be for this?

The rest of dynamic updates (app, AV) are working fine, so it does not seem connectivity issue.

Re: Not able to download GP data file

MP18 — Tue, 23 Jun 2020 13:39:39 GMT

You should see Globalprotect client tab just above the dynamic updates.

IF you do not see please check your license tab or it may be expired

Re: Not able to download GP data file

BigPalo — Tue, 23 Jun 2020 13:51:16 GMT

Hi,

We have the trial license until august.

Re: Not able to download GP data file

MP18 — Tue, 23 Jun 2020 13:53:24 GMT

You should see Globalprotect client tab just above the dynamic updates.

Do you see it?

Re: Not able to download GP data file

BigPalo — Wed, 24 Jun 2020 06:36:01 GMT

GP datafile (for HIP) is not in GP tab. The GP Data file is in "dynamic updates" tab. Screenshot:

Re: Not able to download GP data file

MP18 — Wed, 24 Jun 2020 06:55:48 GMT

Which Pan OS you are using?

Also from CLI try this command request license info

See which License it shows up?

For HIP checks you need to have license.

Re: Not able to download GP data file

BigPalo — Wed, 24 Jun 2020 06:59:46 GMT

Yes, we have the license GP Gateway trial (for 3 months):

License entry:
Feature: GlobalProtect Gateway
Description: GlobalProtect Gateway License
Issued: June 17, 2020
Expires: September 15, 2020
Expired?: no
----------------------

PanOS is 8.0.13 (i know its in EoS but we had issues upgrading and with covid19 is stuck)

Re: Not able to download GP data file

MP18 — Sun, 28 Jun 2020 18:39:09 GMT

@BigPalo

Did you find solution for this?

If not i will say please open the TAC case

Regards