topic Re: Log export error in General Topics

Log export error

Jafar_Hussain — Tue, 23 Jun 2020 05:50:02 GMT

Hello All,

I am facing issue to export traffic logs from the firewall in CSV format. getting the error "no jobs query found".

Troubleshooting:-

* Increased the CSV row number up to 1048576.

* I can export URL filtering logs, security policy, NAT policy in CSV format.

* Applied filter in traffic logs for 10 minutes but still getting the same error.

* The Current version of a firewall is 8.1.14-h2. and model number - 3020

I have checked the same scenario in my lab with an 8.1.14-h2 version and i am also facing the same issue. for the troubleshooting i upgrade my firewall with 9.0.8 version and the issue has been resolved.

My question is i don't want to update PA-3020 with 9.0.x version, is this issue will resolve in upcoming 8.1.x version?

Re: Log export error

BPry — Wed, 24 Jun 2020 04:52:44 GMT

@Jafar_Hussain,

I'd recommend reaching out to TAC and ensuring that a bug has been properly identified and reproduced internally.

Re: Log export error

Jafar_Hussain — Wed, 24 Jun 2020 12:39:44 GMT

@BPry

Thank you for the information.

Re: Log export error

Jafar_Hussain — Sat, 27 Jun 2020 18:04:05 GMT

@BPry

We have changed the multiple values in logging and reporting settings for the CSV rows like- 50000, 40000,30000, 1048576(maximum), and default also.
Then we check the firewall can exported the logs in 30000 CSV limit rows.

Re: Log export error

Deepak_K — Thu, 12 Nov 2020 13:01:24 GMT

We are facing same issue. Firewall is running on 8.1.15.