topic Panorama Upgrade in General Topics

Panorama Upgrade

IanBroadway — Fri, 03 Jul 2020 13:17:13 GMT

Hi All,

I carried out an upgrade on a Panorama appliance this morning, M-100 model.

Went from 9.0.6 to 9.0.9-h1. Process was fine however it needed a cold boot (pull power cables) to recover, it did not come back on its own.

Couldn't even console to it. Left it for over 3 hours.

My question is are there any logs within the unit I can retrieve to understand what actually happened?

Thanks

Ian

MP18 — Fri, 03 Jul 2020 17:37:35 GMT

You can see the system logs under Monitor to see what actually happened during that time.

Are you able to console in now?

When you try to console in assuming right port and settings did you see anything on screen?

Regards

IanBroadway — Wed, 15 Jul 2020 11:57:54 GMT

No nothing in the logs between the time it rebooted and the time we had to hard boot it.

Console displayed nothing. Alas a hard boot kicked it into life and is upgraded now