topic Re: Traps Agent alert disconnected->unlicenses in General Topics

Traps Agent alert disconnected->unlicenses

BigPalo — Thu, 30 Jan 2020 09:46:17 GMT

Hi,

We just realised that our ESM shows "agnet service status changes": Disconnected->Unlicensed". But we have a current licenses. How can tshoot this issue?

Re: Traps Agent alert disconnected->unlicenses

BigPalo — Fri, 31 Jan 2020 08:14:27 GMT

Any idea?

Re: Traps Agent alert disconnected->unlicenses

BPry — Fri, 31 Jan 2020 20:06:03 GMT

@BigPalo,

There's not a lot of information here to really offer any help. Did you verify that your ESM instance actually has the valid/updated license file so it actually has the correct license status? Did someone accidentally revoke the license to a bunch of active agents? Are ESM's services actually running?

Re: Traps Agent alert disconnected->unlicenses

CyberEye — Tue, 14 Jul 2020 09:28:40 GMT

Dear,

IF the agent is not communicated with traps server within the revocation period, default value(90 Days) ,the ESM released the license from the particular endpoint and that will showed as unlicensed.You can change the license revocation period from} Setting}Agent Setting}license revocation period