topic Software Upgrade issue 8 > 9 in General Topics

Software Upgrade issue 8 > 9

jmarchant — Tue, 14 Jul 2020 17:43:52 GMT

I'm currently running 8.0.6 and trying to upgrade to 9.1.3.

I'm trying to install per the recommended stepped upgrade, but having zero luck.

When I use the WEB GUI to upload 8.0.13 or 8.0.20 it says "PanOS_800-8.0.13 saved" or "PanOS_800-8.0.20 saved" but it never shows up in the software tab on the GUI. I try to install the software through CLI it says "Server error : version PanOS_800-8.0.13 not downloaded/uploaded" I go back and try to upload the OS again and it says "PanOS_800-8.1013 already exists" try and upgrade through CLI same error message "Server error : version PanOS_800-8.0.13 not downloaded/uploaded"

Thanks in advance.

Re: Software Upgrade issue 8 > 9

SutareMayur — Wed, 15 Jul 2020 06:05:06 GMT

@jmarchant,

Whats the firewall model? If you have reachability to palo alto server from the firewall, what's the output of below commands?

request system software check

request system software info

Mayur

Re: Software Upgrade issue 8 > 9

jmarchant — Wed, 15 Jul 2020 12:20:28 GMT

Mayur,

Thanks for the reply. I am working with the 850. These are in an air gaped lab, so no chance of reaching the web. I also have the latest install dynamic updates.

Re: Software Upgrade issue 8 > 9

jmarchant — Wed, 15 Jul 2020 16:56:26 GMT

the work around for this bug is to use the CLI :resquest system software install version 8.0.X (do not use the full name PanOS_800-8.0.X)