topic Re: Working remotely with Mitel MiVoice Connect, GlobalProtect, and Softpho in General Topics

Working remotely with Mitel MiVoice Connect, GlobalProtect, and Softphones?

jrauman — Sun, 24 May 2020 16:58:31 GMT

Is anyone using Mitel Connect and Softphones in a remote work environment where the user has GlobalProtect? We are trying to get that to work. The only issue we have at the moment is that the microphone isnt working on the remote device. The user can hear the other person, but cant be heard. Its like the microphone traffic isnt going back up through the VPN to the office network and then to the VOIP network. I think we just need a route.

Re: Working remotely with Mitel MiVoice Connect, GlobalProtect, and Softpho

RamprakashRT — Fri, 31 Jul 2020 16:50:49 GMT

Hi ,

Please try diabling SIP alg,

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClEsCAK

Thanks,

Ram