Customer Support Portal 2FA Disable

cdwing — Tue, 04 Aug 2020 22:02:51 GMT

In trying to improve the security of our access to CSP, I enabled 2FA at an account level. In testing, it was not as configurable as I wanted, so I disabled it for the account. In attempting to disable it for my own account (as required after enable/disable for the account), my profile change is not saved. I will get the "changes saved" message, but when I re-access my profile it is still enabled.

Is there some account level configuration that I am missing?

I would really like to see external authentication services to be supported, still having to register the ID in the portal, but allow my company ID Management processes/tools to be used to revoke authentication on leaving the company, etc.

Re: Customer Support Portal 2FA Disable

S.Cantwell — Thu, 06 Aug 2020 17:54:20 GMT

Hello

This is something (I believe) that the Admin team could create a ticket and assign the to the correct group within PANW.

topic Customer Support Portal 2FA Disable in General Topics

Customer Support Portal 2FA Disable

Re: Customer Support Portal 2FA Disable