Configd Crashing every 50-60 Minutes; Panorama M-500, PAN-OS 8.1.15

adcwallace — Thu, 06 Aug 2020 19:40:00 GMT

Morning All-

I wanted to go ahead and try dropping a post here in hopes that someone else has experienced either an identical or very similar issue. There is a lot info that could be provided but I'll start with the basics:

-Configured in HA pair with another M-500.

-Both Panorama appliances also configured as log collectors.

-Both appliances are receiving logs at about the same rate.

-Secondary is functioning perfectly fine and has been since it's turn up (current active).

-Appliances are running 8.1.15 code.

Essentially what we see is about every 54 minutes the following critical message is displayed "configd - virtual memory limit exceeded, restarting". Receiving this message also coincides with this appliance also becoming literally unusable from a GUI perspective. The CLI also resets but comes back after about 2-3 minutes. Just want to see if there is some bug that I am unaware of out there.

Thanks!

A_W

Re: Configd Crashing every 50-60 Minutes; Panorama M-500, PAN-OS 8.1.15

kiwi — Fri, 07 Aug 2020 11:52:43 GMT

Hi @adcwallace ,

Release notes show similar behavior over a variety of PAN-OS versions (haven't found a match on 8.1.15 though). PAN-142031 even is an addressed issue in your PAN-OS version:

https://docs.paloaltonetworks.com/pan-os/8-1/pan-os-release-notes/pan-os-8-1-addressed-issues/pan-os-8-1-15-addressed-issues.html

From what you're telling it sounds like you might be running into a memory leak. For bug confirmation I'd recommend generating the techsupport file + eventual corefiles created by the crashes and have them analyzed by TAC.

Cheers !

-Kiwi.

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Configd Crashing every 50-60 Minutes; Panorama M-500, PAN-OS 8.1.15

Re: Configd Crashing every 50-60 Minutes; Panorama M-500, PAN-OS 8.1.15