topic PaloAlto Logs Issues in General Topics

PaloAlto Logs Issues

Mohammed_Yasin — Tue, 18 Aug 2020 07:19:34 GMT

Having issues regarding the log.

cannot see any logs on the Palo alto firewall.

The changes: - we downgraded from Panos 10 to Panos 9.1.x since then we cannot see any logs.

Re: PaloAlto Logs Issues

reaper — Tue, 18 Aug 2020 07:49:34 GMT

is this a vm or a physical device, have you tried restarting the logrcvr? is traffic flowing through the firewall (are sessions populated)

Re: PaloAlto Logs Issues

Mohammed_Yasin — Tue, 18 Aug 2020 07:59:17 GMT

Its physical device

Model 850

even I can't see in CLI too but system logs are viewable from GUI as well as CLI.

Re: PaloAlto Logs Issues

Mohammed_Yasin — Tue, 18 Aug 2020 08:00:20 GMT

Yet not restarted the Logsrc

Re: PaloAlto Logs Issues

reaper — Tue, 18 Aug 2020 08:07:46 GMT

try restarting the logreceiver:

> debug software restart process log-receiver

if that doesnt work (give it a few minutes)

try a commit force:

# commit force

if that still doesn't work, see if this works:

- backup your current config and collect a techsupport file and stats dump file (in case you want to open a support case)

- open your security policies, verify 'log at end' is enabled and click OK (this to verify the setting is ok, and also refeed the rule to the config, clicking 'ok' tells the system to accept your rule as a new config addition, even if it is identical

- commit