topic Re: Auto commit failed after upgrade to 8.1.0 in General Topics

Auto commit failed after upgrade to 8.1.0

theonewhoknocks — Fri, 11 Oct 2019 13:10:14 GMT

We upgraded the passive firewall on our Active/Passive HA firewalls from 8.0.19 to 8.1.0.
After installing the 8.1.0 image, firewall rebooted. After that, ethernet interfaces as well as HA ports didn't go UP.

We also got an error, that the auto-commit failed.

"Error: Max. user groups used in policy 1067 exceeds capacity (1000)"

Questions:

1. Ports didn't go up. Are they affected because the auto-commit failed?

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClQuCAK

2. Why we didn't get this error when we roll-back to 8.0.19 O.S.?

I've raised the issue to our vendor, but still waiting for a feedback. Hoping from feedback from the experts here in live community.

Re: Auto commit failed after upgrade to 8.1.0

Rievax — Fri, 11 Oct 2019 14:24:52 GMT

Hello,

We did not have any issue last year when upgrading our HA cluster - but I would suggest you to make sure to read the prerequisites in the upgrade notes first.

Also, before upgrading, double-check that your "Dynamic Updates --> Applications and Threats" is up to date.

Lastly, based on my experience, the most stable version of 8.1 we ran were 8.1.4 and 8.1.10... maybe jumping directly to the last version will fix your issue.

Re: Auto commit failed after upgrade to 8.1.0

OtakarKlier — Fri, 11 Oct 2019 20:11:18 GMT

Hello,

I agree going to 8.1.10 is the better choice of OS since it has a ton of fixes since the 8.1.0 code was released. If that doesnt fix your issue, I would say open a support case.

Regards,

Re: Auto commit failed after upgrade to 8.1.0

theonewhoknocks — Mon, 14 Oct 2019 06:49:14 GMT

I actually tried to upgrade the firewall to 8.1.9-h4, but I still got the same error code after the upgrade-reboot.
Port's don't go UP and the auto-commit process fails.

I'm still trying to reach out support from our vendor as we don't have direct support from PA.

Thanks for the suggestions.

Re: Auto commit failed after upgrade to 8.1.0

jasonrakers — Mon, 24 Aug 2020 10:37:42 GMT

Did you ever find a resolve for this?