topic Re: User ID 10.0.0 WITH PAN OS 10.0.0 PROBLEM in General Topics

User ID 10.0.0 WITH PAN OS 10.0.0 PROBLEM

AKabary — Tue, 01 Sep 2020 10:26:12 GMT

Hi all ,

lately i did a palo alto implementation at a customer's site

i installed the user agent 10.0.0-30 for windows server , adjusted the ports on the agent and on palo alto

enabled user id on the internal zone

in the connected devices tab on user agent the PAN device keeps flashing (appearing and disappearing)
and the user id agent is shown as disconnected on PAN

Does this have something to do with the fact that the customer upgraded to latest PAN os version 10.0.0 ?
assistance appreciated

Re: User ID 10.0.0 WITH PAN OS 10.0.0 PROBLEM

reaper — Tue, 01 Sep 2020 10:57:52 GMT

are there any logs in the agent or syslog, possibly in the useridd.log (> less mp-log useridd.log) that tell you why the connection is failing?

does the connection go through the dataplane interfaces, or through a different firewall. is the windows firewall on the server configured to allow the connection (or disabled) ?

Re: User ID 10.0.0 WITH PAN OS 10.0.0 PROBLEM

AKabary — Tue, 01 Sep 2020 11:38:49 GMT

There was a system log showing traffic to the server on the specified port

Windows fw disabled on the client

The connection is through the Inside interface of palo alto

Re: User ID 10.0.0 WITH PAN OS 10.0.0 PROBLEM

reaper — Tue, 01 Sep 2020 12:47:31 GMT

did you enable debugging on useridd ? you may want to try tcpdump/wireshark to see if something interesting shows up

Re: User ID 10.0.0 WITH PAN OS 10.0.0 PROBLEM

AKabary — Tue, 01 Sep 2020 14:08:44 GMT

no , i didnt enable debugging on user id

tcpdump on traffic from PAN to the server ?

Re: User ID 10.0.0 WITH PAN OS 10.0.0 PROBLEM

Rahul.Balan — Mon, 12 Feb 2024 09:58:04 GMT

is this issue got any resolution i am facing the same but i am on 11.0

Re: User ID 10.0.0 WITH PAN OS 10.0.0 PROBLEM

reaper — Mon, 12 Feb 2024 10:07:48 GMT

did you run wireshark/tcpdump to check what might be happening with the connection?

Re: User ID 10.0.0 WITH PAN OS 10.0.0 PROBLEM

Rahul.Balan — Mon, 12 Feb 2024 10:33:43 GMT

i did on PA firewall i could see reset packets but the port is locally enabled on server i could telnet to the server but not sure why the reset is coming